Re : SSL vulnerabilities
Running build 8214 with weak ciphers addressed as much as I know how. The checks still report the following:The server supports only older protocols, but not the current best TLS 1.2. Grade capped to...
View ArticleAsset status automatically disposed if not scanned in last X months.
Hi all,I'm managing a lot of workstation, and I'd like if it would be possible to set automatically to "Disposed" all these workstation that was not been scanned with success in last n month. Can you...
View ArticleRe : What Features you would like to see in ServiceDesk Plus in 2013 ?
Task and Request on a single view..
View ArticleRe : What Features you would like to see in ServiceDesk Plus in 2013 ?
new and functional remote control
View ArticleBussinees rule for autofill Site field SDP 8215 Professional edition
Hi Team, It is possible to autofill the "Site" field through a business rule when a requester sends an email to Servicedesk Plus? Thanks, MF
View ArticleRe : Bussinees rule for autofill Site field SDP 8215 Professional edition
Hi MuricioThe best way to populate the sites automatically is through ActiveDirectory Sync or to assign sites to the requesters in the requester screen.Business rules are designed for request routing...
View ArticleRe : What Features you would like to see in ServiceDesk Plus in 2013 ?
I would like to see the email signature feature work. I have an email signature defined, but it never populates in my emails within ServiceDesk.
View ArticleRe : Cannot Adjust Work Log Charge
Hi, We are planning to allow the user to modify the work-log's total charge and introduce the support for the negative value for work-log's other charge. When a user update the Total charge to...
View ArticleRe : Ticket re-open after requester reply notification Re-solved
Option to Append requester conversation and notify technician when a requester replies for a Resolved notification is unavailable in the application for now. Let me forward this to the development team...
View ArticleRe : Double signature on reply template
hi, I upgraded to the 8217 version, but for me the problem persists. thanks
View ArticleRe : CC not provided - Error when reply on "Your request has been logged with...
Is this issue happening for the existing requests which was created before 8217 hotfix is applied or even for the new requests created after 8217.MaljeevSDP Support - FAQServiceDesk Plus - Help Desk...
View ArticleRe : Double signature on reply template
Please stop the application service and go under ManageEngine\ServiceDesk\applications folder and rename the folder "extracted" to "old_extracted" and restart the application and check if that fixes...
View ArticleRe : Bussinees rule for autofill Site field SDP 8215 Professional edition
Hi Andrei, I want to assign to the site automatically for emails coming from external customers (no internal users). Thanks and regards, Mauricio
View ArticleRe : dont reopen request if i a technician
I’ve created the role for the test of re-opening for the technician. How should I tick the check marks to have the re-open button in the web-interface? See the screenshots attached.
View ArticleRe : dont reopen request if i a technician
There won't be any Re-open button on the Request but this Technician if he is able to view this request can edit the Request status from Resolved to Open.MaljeevSDP Support - FAQServiceDesk Plus - Help...
View ArticleRe : SDP 9.0 Beta Registration
umaThinking ahead to 9000. Could you give us the expected build for a straight upgrade? I want to make sure that I am in the ballpark, or schedule a maintenance window to do a patch to prepare for...
View ArticleRe : Query Report keeps giving errors
Deborah,Please use the query below.SELECT wo.WORKORDERID "Request ID",wo.title"Subject",aau.FIRST_NAME "Requester",rrs.RESOLUTION "Resolution" ,wof.UDF_LONG1 "Time spent (m)",longtodate(wo.CREATEDTIME)...
View ArticleNested Resources in Service Catalog
A nice feature that would be beneficial in future releases is the ability to create nested resources in the form builder of Service Catalogs.For example, when a user submits a problem with Internet...
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