I agree. We need the ability to take an existing request from an end-user and move it over to a project. We also need the ability to take a request and store it in a project backlog. Then, once we determine and create a project in which we'd like to handle that request, have the ability to move the request from the backlog into the active project. It does not appear that there is any way to move a request into a project.
Can SD+ even handle the concept of a backlog? I see where we could create a project (call it "Backlog") and create tasks within it, but it does not appear that there is any way to move a request or task into that project or out of that project into an active project.
Perhaps this is a feature request. I'd be interested in hearing ManageEngine's response to how we could handle this situation in SD+.