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Re : Requests and Tasks in the same view
You can go to the Reports Tab->New Custom Report and choose the module called as Task. Once done, click on Proceed to Report Wizard and then run the report choosing the below columns as shown in the...
View ArticleRequests to Projects? How do you handle development/feature requests for your...
The is not a sub-Forum specific to the project module so I'll post here.You can see a somewhat related discussion here:https://forums.manageengine.com/topic/migrate-tasksIn working with our...
View ArticleRe : Text in template jumps
Hi Tobias,Please provide us with the following details for analysis.1.Screen shot of the Template that you have configured and how the content was entered into the Template.2. Is this an issue with all...
View ArticleRe : Requests to Projects? How do you handle development/feature requests for...
I agree. We need the ability to take an existing request from an end-user and move it over to a project. We also need the ability to take a request and store it in a project backlog. Then, once we...
View ArticleDuplicate request
We have multiple email enable support groups and sometimes users will send a message to one group and CC another.This results in duplicate tickets, one in each support queue. Subsequently, each group...
View ArticleKPI Report - Days Active
Hi,I would like assistance on a custom query. I would like to know how many open requests are exceeding x amount of days per support rep. The below table is an example Time...
View ArticleRe : email notification for ticket assigned to a specific person
We haven't fixed update and closed notification which is sent at a time issue yet. Regards,Priya KumarServiceDesk Support
View ArticleExporting information/System Reports
Hello,Is there a way to export data or create a report for the following:-Accounts-Sites-Requestors-TechniciansWe need to enter this information into some of our new systems for company reporting. Thanks.
View ArticleRe : Custom fields for tasks
Steve,This feature is yet to be developed in the Product. We will let you know once this issue is fixed.regards,Priya KSDP Support - FAQServiceDesk Plus - Help Desk Software of your Choice
View ArticleRe : Duplicate request
Dave,In this case, you have to prevent CCed email getting created as New request in Group. You can add this Criteria under Admin-->Mail Server settings-->Spam filter.Regards,Priya KSDP Support -...
View ArticleRe : Associate multiple Changes to 1 Request Ticket
Feature ID 24205 to associate Multiple Change with a Incident is yet to be implemented in the Product. We will update you once this feature is implemented.Regards,Priya KSDP Support - FAQServiceDesk...
View ArticleRe : SQLException occured while retrieving candidate rows from the master...
Hi Maljeev,Thanks for your feedback.Please find Data Count in attachment.I can clear Audit History table if it is necessary becouse i'm going to feed it again using CSV.Regards,Michal.
View ArticleRe : KPI Report - Days Active
Hi Daniel,You could use the 'Pending Request Age by Technician' in ServiceDesk Plus to generate the report.Login to ServiceDesk Plus, go to Reports > new Query report, click on 'Frequently Asked...
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Re : Text in template jumps
We have added all text manually. The issue appears on Google Chrome, IE 8-10 and firefox.This is thee only template we have discovered the issue on it as picture above but it might be more...
View ArticleDifferent initial responses to different email domains
I am not sure if this feature is already included in the latest version of SDP?We want to be able to recognise an email from abc.co.uk domain and send a different initial response to that that we send...
View ArticleRe : Migrating DB and Restore
Hi,Thanks for the reply.I've tried that but with no luck, another error occurred and now without the folders you told me i have a backup file with 350Mb. We use a lot of file attachments and that was...
View ArticleRe : Requests to Projects? How do you handle development/feature requests for...
I've recently implemented a second Support Group for handling non service desk requests. For my small team, I have -"Team A Service Desk" Support Group - for incidents & standard requests...
View ArticleRe : Migrating DB and Restore
Since the restore failed, if you are going to restore the data again the restore is going to fail. Since your database is MYSQL, please perform the following and then try to imitate the restore.1....
View ArticleRe : Requests and Tasks in the same view
Santhosh,Thanks for the response.I created this report using the "Tasks" module from the report tab. It did give me tasks, but it did not give me requests. I think what the report is doing is looking...
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