Hi,
I would like assistance on a custom query. I would like to know how many open requests are exceeding x amount of days per support rep. The below table is an example
Time Open
Department | 0-2 days | 3-5 | 5-10 | 10-30 | 30+
Support Rep A | 21 | 1 | | 4 |
Support Rep B | 31 | 5 | 1 | 4 | 2
any help on this would be greatly appreciated
thanks,
Daniel