Dave,
In this case, you have to prevent CCed email getting created as New request in Group. You can add this Criteria under Admin-->Mail Server settings-->Spam filter.
Regards,
Priya K
SDP Support - FAQ
ServiceDesk Plus - Help Desk Software of your Choice
In this case, you have to prevent CCed email getting created as New request in Group. You can add this Criteria under Admin-->Mail Server settings-->Spam filter.
Regards,
Priya K
SDP Support - FAQ
ServiceDesk Plus - Help Desk Software of your Choice