Andrew,
You can achieve this using Business rule Notification. Create a Category and Subcategory as Telecom and Fax under Admin tab. Set the Action to be assign Group. Once this Business rule is assigned you can send SMS notification to some technicians.
Regards,
Priya K
SDP Support - FAQ
ServiceDesk Plus - Help Desk Software of your Choice
You can achieve this using Business rule Notification. Create a Category and Subcategory as Telecom and Fax under Admin tab. Set the Action to be assign Group. Once this Business rule is assigned you can send SMS notification to some technicians.
Regards,
Priya K
SDP Support - FAQ
ServiceDesk Plus - Help Desk Software of your Choice