Re : Scheduler - "Move requests to unassigned state" doesn't seem to work.
Looks like we could re-create this scenario on our end and we are further analyzing on this and will update you soon.MaljeevSDP Support - FAQServiceDesk Plus - Help Desk Software of your Choice
View ArticleRe : Delete request from database
Hi,How to delete all notifications to the specific Request from the table NotificationToDesc?Is there an SQL query to do that?After deleting from the WorkOrder, there is no changes in...
View ArticleRe : Running a report on non-it assets
Hi,Thanks for that - it was a big help.It looks like the items I was after fall under the CI tables such as SELECT * FROM CIType_2404I'm off and running now so thanks again.
View ArticleRe : ServiceDesk Plus upgrade from 8217 to 9.0 version FAILED
Hien,I have sent you an email with some instruction to perform.Regards,Priya KSDP Support - FAQServiceDesk Plus - Help Desk Software of your Choice
View ArticleRe : ServiceDesk Plus upgrade from 8217 to 9.0 version FAILED
Dear Priya,That email you sent will show me how to resolve CI Type Association issue?I wanna ask you:I have to zip all of files in SDP folder? Can you clarify for me?Thanks & regards,Hien
View ArticleRe : HTTP Status 400 - Invalid path / ChangeDetails was requested
Please recreate this issue and send me the Support file from Support tabRegards,Priya KSDP Support - FAQServiceDesk Plus - Help Desk Software of your Choice
View ArticleRe : Need help with SMS configuration
Andrew,You can achieve this using Business rule Notification. Create a Category and Subcategory as Telecom and Fax under Admin tab. Set the Action to be assign Group. Once this Business rule is...
View ArticleRe : Can ServiceDesk scan and identify Cisco IP phones as assets?
Matt,This feature is available from 8214 build of Servicedesk. You can scan IP Phones if they support SNMP.Regards,Priya KSDP Support - FAQServiceDesk Plus - Help Desk Software of your Choice
View ArticleRe : ServiceDesk Plus upgrade from 8217 to 9.0 version FAILED
Zip of Servicedesk folder is just for Safety purpose. In case if the upgrade fails, we require the Servicedesk folder to reproduce the issue at our end.Regards,Priya KSDP Support - FAQServiceDesk Plus...
View ArticleRe : Pending request in minutes
Hi,You could use the 'Pending Request Age by Technician' in ServiceDesk Plus to generate the report.Login to ServiceDesk Plus, go to Reports > new Query report, click on 'Frequently Asked reports' ,...
View ArticleRe : is in contract report
Hi Rod,You could use the query below to generate the report to list the asset lease details.SELECT MAX(productType.COMPONENTTYPENAME) "Product Type",MAX(resource.RESOURCENAME) "Asset...
View ArticleRe : ServiceDesk Plus - Email Signatures
Thanks for your help everybody, It looks like adding the new variable resolved this. Regards,Mike
View ArticleRe : Update 9.0 failed
Use the New Service Pack to upgrade to 9.0. We have released a new PPM which has the fix for this issue.Refer to the link given below for migration sequence and upgrade...
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Re : MS SQL Server 2008 Version not being properly detected
Hi Finkelmana,Sorry for the delay in response, in the latest Servicedesk plus version the edition of the MSSQL database will also be fetched and shown in the application. Please see the screenshot...
View ArticleRe : Delete request from database
Hi,And what is the difference between tables NotificationToDesk and Conversation
View ArticleRe : restore backup in the 9 SD
Data can be restored across the same build. Refer to the steps given below:Install the previous version from the link below:http://archives.adventnet.com/service-desk/Data can be restored only across...
View ArticleRe : ServiceDesk agent info
So i think i found my problem but i have no idea how to resolve it.......i was looking through the services on a XP machine and seen that the ManageEngine AssetExplorer RemoteControl service was not...
View ArticleRe : Delete request from database
Notificationtodesc table will contain the Description of the Notification/Replies of the Technician being sent out from Servicedesk. Conversation table contains the details of Requester replies which...
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