Hi peeps,
We're looking to start using the Service Catalog, for some specific request types, so that we can use the "Resource" system to provide much richer forms and gather a lot more information.
However, it currently seems to have some limitations and so I have some suggestions for improvements.
- Allow resource fields to be set as mandatory (Actually already requested here. SDF-38568 & SDF-39701)
- Add date and numeric fields types (as you can with Additional Fields)
- Add lookup fields that can pull data from other parts of SDP (would also be useful for incidents), such as:
- Other users/requesters (if the request is asking for a resource for someone else)
- Sites
- Departments
- You have a Service Request to provide equipment for a trip, on which you provide a "Laptop" resource with fields for model, who is borrowing it, if it needs cellular data capabilities
- I would like to have an option where the requester can then click a + icon to add additional laptops with the same fields available to fill in
Thanks!
Richard
Richard