Various enhancements to Service Request fields
Hi peeps,We're looking to start using the Service Catalog, for some specific request types, so that we can use the "Resource" system to provide much richer forms and gather a lot more...
View ArticleRe : Location Column in Asset View
Hi Kevin,As per the present schedule the tentative date for the release of the feature is in the third quarter of this year. Kindly let me know if you have any questions. RegardsCharlesSupport...
View ArticleRe : Why can site field not be made mandatory
Hi, This solution is on this date not implement? Is there any solution to make the site field mandatory? Thanks in advance
View ArticleRe : Custom Views not Displaying all Custom Field Items
Priya,I e-mailed SDP support with the reports from the queries you've requested. I have not heard back from the since Tuesday, and wanted to check in with you if you've made any progress diagnosing my...
View ArticleTicket Closure Codes - Requester Reply Enhancement
Currently SD+ offers the below options for :ReOpen the request always.Reopen the same request within 12345678910 days from closed time. Else, create as a new request.Append the reply as conversation to...
View ArticleRe : preventive maintenance role
+1 for this feature.The functionality of this feature is severely limited in it's current design. We have several support groups that each have their own reminders or preventive maintenance tasks that...
View ArticleRe : Technician auto assign functionality SDP 8.1 Professional
+1 for this feature.Currently for most of our teams when a ticket comes in, it is simply assigned to a group automatically (by pre-filling the group field on the template), and a tech will then see the...
View ArticleRe : Tech Availability Chart
+1 for this feature.We would like the ability to allow technicians to view the Technician Availability chart to show all the technician availability. Having the option to sort that calendar and only...
View ArticleRe : Change Management Change Roles
Yes. I have been able to complete this step and selected "Technicians Only". My point is, now that I have this role created, I don't understand how to map individual technicians to the...
View Articleintegrated dameware broken?
dwrcc.exe -c: -m:$DEVICENAME -u:$USERNAME -p:$PASSWORD -d:$DOMAINNAME -a:2 that's my default commandline, if I test it on my computer cmd, it works.environment variable added but once I run it through...
View ArticleRe : Delayed Typing/Skipped Characters -Replies, Description, Resolution
Dear User,We would like to check whether the problem reported by you is for all the requesters / technicians or only by you ( We presume that you are a technician ). Please confirm the same.Please...
View ArticleWidget title field is trimmed
Good day!We have a problem in Firefox v. 24.0-28.0: widget title field is trimmed. All apps are switched off.In IE all is OK.SD v. 9003
View ArticleRe : Problem with HTML formatting from emailed requests
Hi, Has this been resolved? I've spent a good 2 hours trying to setup a reply template only to see the font size, colors and extra spaces messed up when I use those reply templates. Anything I can do...
View ArticleRe : Is there a way to hide projects and solutions tab in Requesters View
I can think of a dozen reasons why certain organizations would like to hide the Solutions Tab. For us, we have a separate Knowledge Management Tool and would rather use that than have to migrate...
View ArticleServiceDesk Plus 9004 Released
Dear Users,SDP 9004 has been released and can be downloaded from the URL below,http://www.manageengine.com/products/service-desk/service-packs.htmlNew Features in 9004SDF-55860 : Enhancements to the...
View Articlenotification template
Good day, how you can add a notification template? Can I create my own notifications if so, how? There are no buttons or what .... I press the save button, but my template does not appear the field...
View ArticleWhen 'll be available this features?
Can't find this features in "roadmap"https://creator.zoho.com/servicedeskplus/sdp-known-issues/#View:SDP_Featuresthe features are:1. cc not provided: SD-534352. tech reply email...
View ArticleRe : Service Desk 8.2.0 Build 8212 is not detected installed software properly.
Hi Finkel,Sorry for the delay in response, I request you to kindly send an email to support@servicedeskplus.com with your convenient time and direct contact number. I will call you to analyze the issue...
View ArticleRe : Daylight savings time did not update 8.2.0 Build 8212
today having made no additional changes and not having rebooted the server, the timezone seems to finally have applied itself correctly. this issue is resolved.
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