ServiceDesk Plus 9004 Released

New Features in 9004

1. SDF-55860 : Enhancements to the New Service Request page->select approvers field in technician login.

   • Option to type,search and select the service request approvers from the 'selet approvers' field.

   • Placeholders like $REPORTING_TO$, $DEPT_HEAD$ along with the approvers will be displayed with username, emailid, department so that it will be easy for the user to identify the exact approver from the approver list.

   • Option to select / remove multiple Approvers from the 'select approver' field .

Issues Fixed in 9004

1. SD-55921 : While generating Custom Report the department names are shown duplicated in report criteria values. This happens when copy site exists in the product.

2. SD-55579 : When Request Custom View created with Filter columns like OverDue Status, ReOpened not working in PGSQL

3. SD-54936 : After Request Creation , non-english character (Ã) disappears in the description field

4. SD-52706 : Null Pointer Exception Occurs while duplicating the Approved/Rejected request

5. SD-55939 : Technician Space Notification count shown on Browser Title

6. SD-52483 : Technician Space Notification will not be shown for technicians performing any operations on a request for themselves.

7. SD-51786 : Technician Space Approval notification not shown for Third Stage Service Approver

8. SD-54877 : In REST API help doc, XML Input format for GET_REQUESTS operation updated

9. SD-55123 : Completed Time of the Change does not reset while stage-status changed from close-completed or close-canceled

10. SD-55903 : Global search for Change module is not working in non-English language

11. SD-55904 : Unable to download the file attachments from planning or review stage (Change details page) if the Change gone through planning or review stage.

12. SD-55657 : Conversation is not set as public when a reply from a requester contains mail address in upper case format.

13. SD-55855 : After upgrading to 9.0, some times the Lucene based search is not working, as the indexing is not committed.

14. SD-55965 : We can search an exact string by specifying them with in the double quotes. Say for Ex: Earlier when we search for John Roberts, it will fetch results of "John", "Roberts", and "John Roberts". And now we can able to search exactly on "John Roberts" by specifying them with in the double quotes.

Please refer to the below link for the steps to install the patch. 

http://www.manageengine.com/products/service-desk/service-packs.html#sp

Regards,
Edwin Vasantha Kumar
ServiceDesk Plus Team