Need to know how to do the following when a Technician replies to a Requestor when working a request.
1) Prevent the servicedesk email address from being included in the CC field
2) Prevent originally CC'd people from being included in the CC field.
I could not find anything in either the Email Server settings or the Notification Templates for rules related to Replying back to Requestors. The "Reply a Request" does not contain items for anything but the Subject and Body.