Re : is there a way to show certain categories in the service catalog?
actually im trying to hide them from both. how can it be done?? is this a feature of the latest release?
View ArticleRe : Business Rule based on Job Title
There have been a few requests of our servicedesk to create certain notifications based on title.Such as:Our IT Director wants to receive a special notification when a "VIP" user submits an incident....
View ArticleRe : report time frame last 8 hours
We have created a report from the SQL you provided but are seeing some problems with it. The report returns data for tickets created dating back to 2011 - not what we needWe need the report to return...
View ArticleServiceDesk Plus Language Problem
Hi,I use ServiceDesk Plus last version and I changed the laguage Turkish but some parts of the program is not Turkish half English as you see on the pic.What can we do for that?Thank you
View ArticleReplying to Requests - E-Mail CC
Need to know how to do the following when a Technician replies to a Requestor when working a request.1) Prevent the servicedesk email address from being included in the CC field2) Prevent originally...
View ArticleRe : report time frame last 8 hours
Hi,Please use the below query.SELECT longtodate(wo.CREATEDTIME) "Created Time",wo.WORKORDERID "Request ID",wo.TITLE "Subject",cri.FIRST_NAME "Created By",ti.FIRST_NAME "Technician",qd.QUEUENAME...
View ArticleRe : Delayed Typing/Skipped Characters -Replies, Description, Resolution
Problem is occurring for multiple technicians. When experiencing this problem and switching to Chrome, occasionally the problem does not carry over. However over time it will. This appears to be a...
View ArticleRe : Closed Notification - Technician
Neither of those were disabled. I had to disable the following to temporarily stop the problem:Admin -> Notification Rules -> Acknowledge requester by e-mail when the request is updated.
View ArticleProblems with Windows and Network Scan
I spoke to someone over the phone regarding this and after reattempting the Windows Scan, I e-mailed a copy of the support log to support@manageengine.com (as requested). I have yet to hear back so...
View ArticleFeature Request - Reminders on Dashboard
I'd like to request the ability to see Reminders on the Dashboard instead of having to go through:Quick Actions -> My RemindersCurrent location is very obscure and these should be treated with some...
View ArticleBug - Purchase Module - Attachments
Issue with uploading multiple attachments or saving a PO with multiple attachments when creating a Purchase.Adding a single attachment and saving a PO causes no problems.Adding a second attachment...
View ArticleRe : Bug - Purchase Module - Attachments
FYI - this problem also persists in the Contracts module when adding more than one attachment.
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Re : Problems with the choice of a member of the CAB when creating requests
Now it looks like this:The user selects the approval when creating incident selects from the Select Approvers:The person chosen is the first level of acceptance. The other two are selected in the Work...
View ArticleRe : Delayed Typing/Skipped Characters -Replies, Description, Resolution
Hi,We still have no clues on why this delayed typing / skipping of characters issue occurs in IE.As of now we have not officially claim support for IE version greater than 9. Warning for using of...
View ArticleRe : report time frame last 8 hours
The updated query still returns data for tickets that were created more than in the last 8 hours (I can submit a PDF of the report if needed). Data that is returns spans several pages, dating back to...
View ArticleRe : ServiceDesk Plus 9004 Released
Demetrius,If the issue doesn't get fixed even after upgrading to 9004,you may try the manual indexing.Please follow the below procedure for manual indexing:1.) Stop the application.2.) Open a command...
View ArticleRe : Bug - Purchase Module - Attachments
We have not seen this issue before.Did you recently do any upgrade ? What's the current build of the application ? Is this specific to a particular browser?Could you please follow the below...
View ArticleRe : report time frame last 8 hours
Danil, Could you please check whether you are executing the below query, SELECT longtodate(wo.CREATEDTIME) "Created Time",wo.WORKORDERID "Request ID",wo.TITLE "Subject",cri.FIRST_NAME "Created...
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