Quantcast
Channel: Support Portal
Viewing all articles
Browse latest Browse all 20315

Re : Deleting archived requests directly from DB

$
0
0

Currently we do not have an option to Edit archived requests. However we can run delete queries against the database to delete the archived requests. Please follow the instructions below to delete the archived requests.

Note : Take the complete back up of the application before performing the below steps.Follow the steps below to take the back up.


Connect to the database and execute the delete query .

Instructions to connect to the MYSQL DB is present in the link given below.


DELETE FROM arc_workorder WHERE workorderid IN (request ids separated by comma);

For mssql , execute the below query using query analyzer.

DELETE FROM arc_workorder WHERE workorderid IN (request ids separated by comma);\

Thanks,
K. Andrew Navin

SDP Support - FAQ
ServiceDesk Plus - Help Desk Software of your Choice

Viewing all articles
Browse latest Browse all 20315

Trending Articles