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Tahoma Font
Hello Support, Are there any plans for the ability to change the default font within Service Desk Plus? Our company is changing from Trebuchet to Tahoma, however SD+ does not currently send using...
View ArticleRe : Requests on hold changes to open if activity on request
When there is a reply for a onhold request you can make the status to open from onhold. You can configure this settings under Admin-->Self service portal settingsHowever the second option is...
View ArticleRe : Requests on hold changes to open if activity on request
Thanks :)Best regardsPeter SamuelssonSodra Skogsagarna
View ArticleRe : Tahoma Font
We are going to integrate a new Editor in ServiceDesk Plus which is the same as the one you see on the forums will have the font "Tahoma" on it and contains almost the same set of features.We do not...
View ArticleRe : Default site for technicans
This reply is from 3 years ago it seems. Is this feature implemented currently? It's exactly what I need.
View ArticleRe : Query report Data Truncation error
Can anyone assist with this? Or help me rewrite the query?
View ArticleRe : Print Report
Please let us know your requirement more elaborately so that we can assist you better.Thanks,K. Andrew NavinSDP Support - FAQServiceDesk Plus - Help Desk Software of your Choice
View ArticleRe : How to change Domain for Technician
If you have migrated all your users to the new domain in the Active Directory then rename the old domain name to the new one under Admin\WindowsDomainScan. This will change the Domain for the all the...
View ArticleRe : Deleting archived requests directly from DB
Currently we do not have an option to Edit archived requests. However we can run delete queries against the database to delete the archived requests. Please follow the instructions below to delete the...
View ArticleRe : Assign Request to another technician
Please refer the forum link given below.https://forums.manageengine.com/topic/reporting-on-re-assigned-escalated-ticketsThanks,K. Andrew NavinSDP Support - FAQServiceDesk Plus - Help Desk Software of...
View ArticleRe : Unable to change back to default view
Thank you. The view was inherited from one of the initial implementers of this and I didn't realize it was custom. As soon as I deleted the view, it started working properly. Thanks!
View ArticleRe : Tahoma Font
Excellent, thank you for your response Maljeev.I would appreciate it if an update was posted to this message once it is included.Thanks again,Mike
View ArticleRe : No request shown and no filter working after 8123 upgrade
Hi Priya,Sorry for the delay (too busy).Finally on Sunday I had to roll back to 8114. Yep, we do use SSO, but disabling and restarting the service didn't solve the issue.I've also opened an official...
View ArticleRe : GET FULL DETAILS OF A REQUEST VIA API
We are bringing in this feature in the next hotfix which will be released by the end of the week.Regards,Priya KSDP Support - FAQServiceDesk Plus - Help Desk Software of your Choice
View ArticleAdding site filtering
I have this query report that is working fine but now that many more computer come in I need to filter that report by site. How to I do that? select si.workstationname 'WORKSTATION_NAME',...
View ArticleRe : Business Rules and additional fields.
Hello,I would find this feature extremely helpful, is there any timeline on when/if this may come in (2 years later?).Mike
View ArticleRe : Scanning AIX Systems
Any update on this issue? We are still unable to scan AIX systems.
View ArticleRe : Project Management Capabilities?
Do you have firm date when you are going to announce it ?
View ArticleRe : Adding site filtering
I have just added the site field on the report,let me know how this works:select si.workstationname 'WORKSTATION_NAME', sls.softwarename 'SOFTWARE_NAME',aaau.First_name 'NAME',sdo.name"Site" from...
View ArticleRe : Report - Asset Cost by Resource Type
Hi there, I need to run a report same as above but by department and another query to do by site. I need to display total cost of all assets in a specific department and another report by site.Thanks!
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