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Adding requester using PAI causes exception

February 27, 2013, 1:51 am
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Hi,

SDP 8122.

When adding requester using API, i sometimes got weird exceptions :

[10:35:17:506]|[02-27-2013]|[com.adventnet.servicedesk.servlet.requester.RequesterOperationServlet]|[INFO]|[94]|: In RequesterOperationServlet doGet()|
[10:35:17:506]|[02-27-2013]|[com.adventnet.servicedesk.servlet.requester.RequesterOperationServlet]|[INFO]|[94]|: In RequesterOperationServlet servlet's doPost()|
[10:35:17:616]|[02-27-2013]|[com.adventnet.servicedesk.servlet.requester.RequesterOperationServlet]|[INFO]|[94]|: operation : AddRequester|
[10:35:17:616]|[02-27-2013]|[com.adventnet.servicedesk.servlet.requester.RequesterHandler]|[INFO]|[94]|: name : Alfonsi, Tiziano - Ora TP-AA
 employeeId : 268524
 description : null
 email : null
 phone : null
 mobile : null
 site : FRORA_Orange
 departmentName : HANDLINGISOVER Contract Logistics
 jobTitle : null
 loginName : 268524
 pwd : V*f$E7_m5Ay3:L2h
 retypePassword : null
 requestViewPermission : null
 approvePurchaseOrder :null|
[10:35:17:616]|[02-27-2013]|[SYSOUT]|[INFO]|[94]|: Department HANDLINGISOVER Contract Logistics not available...|
[10:35:17:616]|[02-27-2013]|[SYSOUT]|[INFO]|[94]|: Trying to add department|
[10:35:17:616]|[02-27-2013]|[com.adventnet.servicedesk.cmdb.util.CMDBUtil]|[INFO]|[94]|: Inside the handleAddCI : com.adventnet.servicedesk.setup.form.DepartmentDefForm@5c9a1f|
[10:35:17:617]|[02-27-2013]|[com.adventnet.servicedesk.cmdb.util.CMDBUtil]|[INFO]|[94]|: Inside the handleAddCI : com.adventnet.servicedesk.setup.form.DepartmentDefForm@5c9a1f|
[10:35:17:617]|[02-27-2013]|[com.adventnet.servicedesk.cmdb.util.CMDBUtil]|[INFO]|[94]|: : isSWIns null|
[10:35:17:617]|[02-27-2013]|[com.adventnet.servicedesk.cmdb.util.CMDBUtil]|[INFO]|[94]|: : isSWIns null|
[10:35:17:617]|[02-27-2013]|[com.adventnet.sqlone.search.dbcrawler.ejb.internal.DatabaseCrawler]|[INFO]|[94]|: Connection obtained for crawling the database <AppIndexingInfo CRID="187" APPLICATIONID="1" APPLICATIONNAME="ServiceDesk" APPDSNAME="default" MAXWORDSIZE="200" INDEXINGDELIMITERS=",:@-. (){}" ENABLEPARTIALSEARCH="true" ENABLEDYNAMICINDEXING="true" ENABLEINCREMENTALINDEXING="false" POPULATE_FK_REL="false" STATUS="0" />|
[10:35:17:617]|[02-27-2013]|[SYSOUT]|[INFO]|[94]|: Department successfully added...|
[10:35:17:617]|[02-27-2013]|[com.adventnet.servicedesk.servlet.requester.RequesterHandler]|[INFO]|[94]|: **********The Department Id is : 2103|
[10:35:17:617]|[02-27-2013]|[com.adventnet.servicedesk.servlet.requester.RequesterHandler]|[INFO]|[94]|: ***********UserId : null****************|
[10:35:17:617]|[02-27-2013]|[com.adventnet.servicedesk.cmdb.util.CMDBUtil]|[INFO]|[94]|: Inside the handleAddCI : com.adventnet.servicedesk.setup.form.RequesterDefForm@14edef4|
[10:35:17:617]|[02-27-2013]|[com.adventnet.servicedesk.asset.util.AssetUtil]|[INFO]|[94]|: Rollback: No active transaction found|
[10:35:17:617]|[02-27-2013]|[SYSOUT]|[INFO]|[94]|: java.lang.NumberFormatException: For input string: "UVH@27052335"|
[10:35:17:617]|[02-27-2013]|[SYSOUT]|[INFO]|[94]|:      at java.lang.NumberFormatException.forInputString(Unknown Source)|
[10:35:17:617]|[02-27-2013]|[SYSOUT]|[INFO]|[94]|:      at java.lang.Long.parseLong(Unknown Source)|
[10:35:17:617]|[02-27-2013]|[SYSOUT]|[INFO]|[94]|:      at java.lang.Long.<init>(Unknown Source)|
[10:35:17:617]|[02-27-2013]|[SYSOUT]|[INFO]|[94]|:      at com.adventnet.servicedesk.setup.util.UserAdminUtil.setSiteTimeZoneToUser(UserAdminUtil.java:2812)|
[10:35:17:617]|[02-27-2013]|[SYSOUT]|[INFO]|[94]|:      at com.adventnet.servicedesk.setup.util.UserAdminUtil.addUserDetails(UserAdminUtil.java:684)|
[10:35:17:617]|[02-27-2013]|[SYSOUT]|[INFO]|[94]|:      at com.adventnet.servicedesk.setup.util.UserAdminUtil.addUserDetails(UserAdminUtil.java:337)|
[10:35:17:617]|[02-27-2013]|[SYSOUT]|[INFO]|[94]|:      at com.adventnet.servicedesk.setup.util.UserAdminUtil.addUserDetails(UserAdminUtil.java:332)|
[10:35:17:617]|[02-27-2013]|[SYSOUT]|[INFO]|[94]|:      at com.adventnet.servicedesk.cmdb.util.CMDBUtil.handleAddCI(CMDBUtil.java:11510)|
[10:35:17:617]|[02-27-2013]|[SYSOUT]|[INFO]|[94]|:      at com.adventnet.servicedesk.cmdb.util.CMDBUtil.handleAddCI(CMDBUtil.java:11369)|
[10:35:17:617]|[02-27-2013]|[SYSOUT]|[INFO]|[94]|:      at com.adventnet.servicedesk.setup.util.HdUserAdminUtil.addUserDetails(HdUserAdminUtil.java:116)|
[10:35:17:617]|[02-27-2013]|[SYSOUT]|[INFO]|[94]|:      at com.adventnet.servicedesk.setup.util.HdUserAdminUtil.addUserDetails(HdUserAdminUtil.java:92)|
[10:35:17:617]|[02-27-2013]|[SYSOUT]|[INFO]|[94]|:      at com.adventnet.servicedesk.servlet.requester.RequesterHandler.handleRequester(RequesterHandler.java:376)|
[10:35:17:617]|[02-27-2013]|[SYSOUT]|[INFO]|[94]|:      at com.adventnet.servicedesk.servlet.requester.RequesterOperationServlet.doPost(RequesterOperationServlet.java:93)|
[10:35:17:617]|[02-27-2013]|[SYSOUT]|[INFO]|[94]|:      at com.adventnet.servicedesk.servlet.requester.RequesterOperationServlet.doGet(RequesterOperationServlet.java:41)|
[10:35:17:617]|[02-27-2013]|[SYSOUT]|[INFO]|[94]|:      at javax.servlet.http.HttpServlet.service(HttpServlet.java:697)|
[10:35:17:617]|[02-27-2013]|[SYSOUT]|[INFO]|[94]|:      at javax.servlet.http.HttpServlet.service(HttpServlet.java:810)|
[10:35:17:617]|[02-27-2013]|[SYSOUT]|[INFO]|[94]|:      at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:237)|
[10:35:17:617]|[02-27-2013]|[SYSOUT]|[INFO]|[94]|:      at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:157)|
[10:35:17:618]|[02-27-2013]|[SYSOUT]|[INFO]|[94]|:      at com.adventnet.servicedesk.filter.EncodingFilter.doFilter(EncodingFilter.java:162)|
[10:35:17:618]|[02-27-2013]|[SYSOUT]|[INFO]|[94]|:      at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:186)|
[10:35:17:618]|[02-27-2013]|[SYSOUT]|[INFO]|[94]|:      at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:157)|
[10:35:17:618]|[02-27-2013]|[SYSOUT]|[INFO]|[94]|:      at org.tuckey.web.filters.urlrewrite.UrlRewriteFilter.doFilter(UrlRewriteFilter.java:350)|
[10:35:17:618]|[02-27-2013]|[SYSOUT]|[INFO]|[94]|:      at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:186)|
[10:35:17:618]|[02-27-2013]|[SYSOUT]|[INFO]|[94]|:      at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:157)|
[10:35:17:618]|[02-27-2013]|[SYSOUT]|[INFO]|[94]|:      at com.adventnet.servicedesk.authentication.NTLMV2CredentialAssociationFilter.doFilter(NTLMV2CredentialAssociationFilter.java:34)|
[10:35:17:618]|[02-27-2013]|[SYSOUT]|[INFO]|[94]|:      at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:186)|
[10:35:17:618]|[02-27-2013]|[SYSOUT]|[INFO]|[94]|:      at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:157)|
[10:35:17:618]|[02-27-2013]|[SYSOUT]|[INFO]|[94]|:      at com.adventnet.servicedesk.authentication.NTLMV2Filter.doFilter(NTLMV2Filter.java:195)|
[10:35:17:618]|[02-27-2013]|[SYSOUT]|[INFO]|[94]|:      at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:186)|
[10:35:17:618]|[02-27-2013]|[SYSOUT]|[INFO]|[94]|:      at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:157)|
[10:35:17:618]|[02-27-2013]|[SYSOUT]|[INFO]|[94]|:      at org.jboss.web.tomcat.filters.ReplyHeaderFilter.doFilter(ReplyHeaderFilter.java:75)|
[10:35:17:618]|[02-27-2013]|[SYSOUT]|[INFO]|[94]|:      at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:186)|
[10:35:17:618]|[02-27-2013]|[SYSOUT]|[INFO]|[94]|:      at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:157)|
[10:35:17:618]|[02-27-2013]|[SYSOUT]|[INFO]|[94]|:      at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:214)|
[10:35:17:618]|[02-27-2013]|[SYSOUT]|[INFO]|[94]|:      at org.apache.catalina.core.StandardValveContext.invokeNext(StandardValveContext.java:104)|
[10:35:17:618]|[02-27-2013]|[SYSOUT]|[INFO]|[94]|:      at org.apache.catalina.core.StandardPipeline.invoke(StandardPipeline.java:520)|
[10:35:17:618]|[02-27-2013]|[SYSOUT]|[INFO]|[94]|:      at org.apache.catalina.core.StandardContextValve.invokeInternal(StandardContextValve.java:198)|
[10:35:17:618]|[02-27-2013]|[SYSOUT]|[INFO]|[94]|:      at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:152)|
[10:35:17:618]|[02-27-2013]|[SYSOUT]|[INFO]|[94]|:      at org.apache.catalina.core.StandardValveContext.invokeNext(StandardValveContext.java:104)|
[10:35:17:618]|[02-27-2013]|[SYSOUT]|[INFO]|[94]|:      at org.jboss.web.tomcat.security.CustomPrincipalValve.invoke(CustomPrincipalValve.java:66)|
[10:35:17:618]|[02-27-2013]|[SYSOUT]|[INFO]|[94]|:      at org.apache.catalina.core.StandardValveContext.invokeNext(StandardValveContext.java:102)|
[10:35:17:618]|[02-27-2013]|[SYSOUT]|[INFO]|[94]|:      at org.jboss.web.tomcat.security.SecurityAssociationValve.invoke(SecurityAssociationValve.java:158)|
[10:35:17:618]|[02-27-2013]|[SYSOUT]|[INFO]|[94]|:      at org.apache.catalina.core.StandardValveContext.invokeNext(StandardValveContext.java:102)|
[10:35:17:618]|[02-27-2013]|[SYSOUT]|[INFO]|[94]|:      at org.apache.catalina.authenticator.AuthenticatorBase.invoke(AuthenticatorBase.java:462)|
[10:35:17:618]|[02-27-2013]|[SYSOUT]|[INFO]|[94]|:      at org.apache.catalina.core.StandardValveContext.invokeNext(StandardValveContext.java:102)|
[10:35:17:618]|[02-27-2013]|[SYSOUT]|[INFO]|[94]|:      at org.apache.catalina.core.StandardPipeline.invoke(StandardPipeline.java:520)|
[10:35:17:618]|[02-27-2013]|[SYSOUT]|[INFO]|[94]|:      at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:137)|
[10:35:17:618]|[02-27-2013]|[SYSOUT]|[INFO]|[94]|:      at org.apache.catalina.core.StandardValveContext.invokeNext(StandardValveContext.java:104)|
[10:35:17:618]|[02-27-2013]|[SYSOUT]|[INFO]|[94]|:      at org.jboss.web.tomcat.security.CustomPrincipalValve.invoke(CustomPrincipalValve.java:66)|
[10:35:17:618]|[02-27-2013]|[SYSOUT]|[INFO]|[94]|:      at org.apache.catalina.core.StandardValveContext.invokeNext(StandardValveContext.java:102)|
[10:35:17:618]|[02-27-2013]|[SYSOUT]|[INFO]|[94]|:      at org.jboss.web.tomcat.security.SecurityAssociationValve.invoke(SecurityAssociationValve.java:158)|
[10:35:17:618]|[02-27-2013]|[SYSOUT]|[INFO]|[94]|:      at org.apache.catalina.core.StandardValveContext.invokeNext(StandardValveContext.java:102)|
[10:35:17:618]|[02-27-2013]|[SYSOUT]|[INFO]|[94]|:      at org.apache.catalina.authenticator.AuthenticatorBase.invoke(AuthenticatorBase.java:462)|
[10:35:17:618]|[02-27-2013]|[SYSOUT]|[INFO]|[94]|:      at org.apache.catalina.core.StandardValveContext.invokeNext(StandardValveContext.java:102)|
[10:35:17:618]|[02-27-2013]|[SYSOUT]|[INFO]|[94]|:      at org.apache.catalina.core.StandardPipeline.invoke(StandardPipeline.java:520)|
[10:35:17:618]|[02-27-2013]|[SYSOUT]|[INFO]|[94]|:      at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:137)|
[10:35:17:618]|[02-27-2013]|[SYSOUT]|[INFO]|[94]|:      at org.apache.catalina.core.StandardValveContext.invokeNext(StandardValveContext.java:104)|
[10:35:17:618]|[02-27-2013]|[SYSOUT]|[INFO]|[94]|:      at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:118)|
[10:35:17:618]|[02-27-2013]|[SYSOUT]|[INFO]|[94]|:      at org.apache.catalina.core.StandardValveContext.invokeNext(StandardValveContext.java:102)|
[10:35:17:618]|[02-27-2013]|[SYSOUT]|[INFO]|[94]|:      at com.adventnet.authentication.CredentialAssociation.invoke(CredentialAssociation.java:75)|
[10:35:17:618]|[02-27-2013]|[SYSOUT]|[INFO]|[94]|:      at org.apache.catalina.core.StandardValveContext.invokeNext(StandardValveContext.java:102)|
[10:35:17:618]|[02-27-2013]|[SYSOUT]|[INFO]|[94]|:      at com.adventnet.client.util.LoginParameters.invoke(LoginParameters.java:53)|
[10:35:17:619]|[02-27-2013]|[SYSOUT]|[INFO]|[94]|:      at org.apache.catalina.core.StandardValveContext.invokeNext(StandardValveContext.java:102)|
[10:35:17:619]|[02-27-2013]|[SYSOUT]|[INFO]|[94]|:      at com.adventnet.servicedesk.tools.AuthenticateNtlm.invoke(AuthenticateNtlm.java:203)|
[10:35:17:619]|[02-27-2013]|[SYSOUT]|[INFO]|[94]|:      at org.apache.catalina.core.StandardValveContext.invokeNext(StandardValveContext.java:102)|
[10:35:17:619]|[02-27-2013]|[SYSOUT]|[INFO]|[94]|:      at org.apache.catalina.authenticator.SingleSignOn.invoke(SingleSignOn.java:417)|
[10:35:17:619]|[02-27-2013]|[SYSOUT]|[INFO]|[94]|:      at org.apache.catalina.core.StandardValveContext.invokeNext(StandardValveContext.java:102)|
[10:35:17:619]|[02-27-2013]|[SYSOUT]|[INFO]|[94]|:      at org.apache.catalina.core.StandardPipeline.invoke(StandardPipeline.java:520)|
[10:35:17:619]|[02-27-2013]|[SYSOUT]|[INFO]|[94]|:      at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:109)|
[10:35:17:619]|[02-27-2013]|[SYSOUT]|[INFO]|[94]|:      at org.apache.catalina.core.StandardValveContext.invokeNext(StandardValveContext.java:104)|
[10:35:17:619]|[02-27-2013]|[SYSOUT]|[INFO]|[94]|:      at org.apache.catalina.core.StandardPipeline.invoke(StandardPipeline.java:520)|
[10:35:17:619]|[02-27-2013]|[SYSOUT]|[INFO]|[94]|:      at org.apache.catalina.core.ContainerBase.invoke(ContainerBase.java:929)|
[10:35:17:619]|[02-27-2013]|[SYSOUT]|[INFO]|[94]|:      at org.apache.coyote.tomcat5.CoyoteAdapter.service(CoyoteAdapter.java:160)|
[10:35:17:619]|[02-27-2013]|[SYSOUT]|[INFO]|[94]|:      at org.apache.coyote.http11.Http11Processor.process(Http11Processor.java:799)|
[10:35:17:619]|[02-27-2013]|[SYSOUT]|[INFO]|[94]|:      at org.apache.coyote.http11.Http11Protocol$Http11ConnectionHandler.processConnection(Http11Protocol.java:705)|
[10:35:17:619]|[02-27-2013]|[SYSOUT]|[INFO]|[94]|:      at org.apache.tomcat.util.net.TcpWorkerThread.runIt(PoolTcpEndpoint.java:577)|
[10:35:17:619]|[02-27-2013]|[SYSOUT]|[INFO]|[94]|:      at org.apache.tomcat.util.threads.ThreadPool$ControlRunnable.run(ThreadPool.java:683)|
[10:35:17:619]|[02-27-2013]|[SYSOUT]|[INFO]|[94]|:      at java.lang.Thread.run(Unknown Source)|

The API request is the following :

https://localhost:8444/servlets/RequesterServlet?username=administrator&password=administrator&operation=AddRequester&name=Alfonsi%2C+Tiziano+-+Ora+TP-AA&employeeId=268524&site=FRORA_Orange&departmentName=-+HANDLING+ISOVER+-+Contract+Logistics&loginName=268524&pwd=password

Thx for your help.

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