Re : Upgrade of Software version, how to manage license
Hi guys,I am not quite sure we are understanding each other. I have a total of 5 licenses which can be upgraded from version 10 to version 11. Once the upgrade will be done, I do not want technicians...
View ArticleSchedule AD import to specific time
Hello to all, are there any way to schedule AD import in SDP to a certain hour of the day? We have experienced some issues when the import performed during work hours and we would like to schedule it...
View ArticleRe : Top 20 items more requesteds SDP 8114
Demetrius, Please use the below query. select top 20 MAX(AaaUser.first_name) 'Requester', qd.QUEUENAME "Group" ,cd.CATEGORYNAME "Category",scd.NAME "Sub Category",icd.NAME "Item" ,count(*)...
View ArticleRe : Software license details
IF I TRY THE QUERY ABOVE, I GET THIS and NO REPORT: java.sql.SQLException: An expression of non-boolean type specified in a context where a condition is expected, near 'LEFT'. at...
View ArticleRe : Managing the software maintenance
But how do you track who as the maintenanceOn 100 client with Snag It maybe 25 has maintenance (only these 25 client are elegible to future upgrade).
View ArticleRe : Remote Control Access
Thank you for the reply, I have emailed requested files/screenshots to support.
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Select Option When Sending an Announcement
HiActually im using SDP Enterprise v 8105, and when i need to send an announcement it could be easier to select from an user list instead of writting the complete email direction of each.This is,...
View ArticleRe : Remote Control Access
May I have the Support request Id so that I can work on this case.Regards,Priya KSDP Support - FAQServiceDesk Plus - Help Desk Software of your Choice
View ArticleRe : Changing values in the database and getting the service to notice
We have included your requirement to configure Business Rules based on Operational Hours in our feature list. You can use the id SDF-49166 as a reference.Thanks,K. Andrew NavinSDP Support -...
View ArticleRe : Linking Solutions to Incidents
You can use the feature id SDF-49168 as a reference.Thanks,K. Andrew NavinSDP Support - FAQServiceDesk Plus - Help Desk Software of your Choice
View ArticleRe : Add custom views to problems and changes tab
We have this requirement in our feature list with the id SDF-22462. We will look to include this feature in a future release.Thanks,K. Andrew NavinSDP Support - FAQServiceDesk Plus - Help Desk Software...
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vendor list,Purchase Order
Dear, good day,When I want to choose vendor in Purchase Order Show me a list of all Types of devices as shown below !as will as if there is workflow for Purchase Order ? please attachment
View ArticleAdding requester using PAI causes exception
Hi,SDP 8122.When adding requester using API, i sometimes got weird exceptions :[10:35:17:506]|[02-27-2013]|[com.adventnet.servicedesk.servlet.requester.RequesterOperationServlet]|[INFO]|[94]|: In...
View ArticleRe : Schedule AD import to specific time
We have the same issue. I believe SDF-25355 is referring to a fixed start date/time for the AD-import. When will this feature be included?
View ArticleRe : Print Preview of purchase orders doesnt show all approvers when multi...
I also need to be able to show all approvers on the print preview form. When will this be available? Thank you, Richard Thomas Systems Administrator Tift Regional Medical Center
View ArticleHow to enable none-tech to see request submitted by other users
Hi, How do I enable none-tech to see request submitted by other users?
View ArticleRe : Purchasing module
Hi,Our organisation would like this feature added as well.Thanks,Dean
View ArticleRe : ServiceDesk Plus App.
Are there any plans to further develop the capabilities of the Android app to include features like push notification etc?
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