Hi Kevin,
We are a Manage Engine customer and have recently purchased the Service Desk Plus.
We are a Manage Engine customer and have recently purchased the Service Desk Plus.
There are plenty of options to start with. However could you give us some guidelines on
how we could customize the software to start of with.
Basically we want to start of with
1) Ticketing- we have five technicians. Escalation should be there if problems not resolved.
Also SLAs to be defined for the IT Dept.
2) Incident management / Change management. No one should be able to change anything or modify anything
without approval.
It would help if you could give us some specific guidelines to start off with.
Thanks,