Re : domain name changed
Brilliant,So the Username and the domain name will remain the same in the application, only the email address will be changed?If this is the case,based on username and Domain, new email address will be...
View ArticleRe : domain name changed
No,Everything will be change, the usernames, emails, domain name,just the department name and job titles can be the sameall other information unfortunately should be changeany idea?
View ArticleRe : Requests closed by requester will have the "Closed without requester's...
Use this issue id SD-49333 as a reference to this case.Regards,Priya KSDP Support - FAQServiceDesk Plus - Help Desk Software of your Choice
View ArticleRe : Remote Agent with Multiple Monitors
Thanks for the info. I could live with the lack of dual-monitor support to be honest, IF one monitor would actually work. But seeing one screen and the mouse moving on the other makes it useless. James
View ArticleRe : Remote Agent with Multiple Monitors
I have never been thrilled with the remote control agent. It's lacking in a lot of areas.
View Articlereport including incident costs
we would like to use the field Incident costs from the work login the reports but We cannot see it.is it possible ?
View ArticleRe : report including incident costs
You can find the work-log details of the request, under reports tab -->new custom reports section-->choose tabular report -->choose module as "timespent"-->you will have all worklog related...
View ArticleRe : Deleting Products and Vendor associations
We can try fixing this issue using database queries. Please send in your contact details to support@servicedeskplus.com referring this forum post so that we can have a remote session to work on...
View ArticleRe : purchasing Microsoft OVS licences, question about CAL and server licenses
When receiving a License from a PO there is an option where in you can specify the 'License Type' as CAL and the 'License Option' as Per User, Per Processor etc. You can also manually add new license...
View ArticleRe : Managing the software maintenance
You can make use of the License Agreements or License additional fields to track this information.Thanks,K. Andrew NavinSDP Support - FAQServiceDesk Plus - Help Desk Software of your Choice
View ArticleRe : Customizing Service Desk
Hi Kevin,We are a Manage Engine customer and have recently purchased the Service Desk Plus.There are plenty of options to start with. However could you give us some guidelines on how we could customize...
View ArticleRe : Insert notes into table notes
The Counter Id is stored in seqgenstate table. However after adding all the notes you need to restart the application.If adding notes into the database is a regular process then we recommend you to use...
View ArticleRe : Query Report for History Tab
Please use the query below to generate the report.select wo.WORKORDERID 'Request ID',wo.TITLE,woh.OPERATION,DATE_FORMAT(FROM_UNIXTIME(wo.CREATEDTIME/1000),'%d-%m-%Y %k:%i')...
View ArticleRe : Query Report for History Tab
Please use the query below to generate the report.select wo.WORKORDERID 'Request ID',wo.TITLE,woh.OPERATION,DATE_FORMAT(FROM_UNIXTIME(wo.CREATEDTIME/1000),'%d-%m-%Y %k:%i')...
View ArticleRe : Group by
Please use the query below to generate the report.SELECT YEAR(dateadd(s,datediff(s,GETUTCDATE() ,getdate()) + (CREATEDTIME/1000),'1970-01-01 00:00:00')) 'created time', CASE WHEN...
View ArticleRe : Require Techs to Link Solutions ID to Request-Resolutions
Is this something that is still just being discussed or will lit be part of a future release. Right now I do not have a way of making sure my techs are using solutions without manually checking each...
View ArticleRe : How to make a Gantt chart report?
You can invoke the command changedbserver.bat from \servicedesk\bin folder in servicedeskplus server, which will give you the database details. regards, Rachana Apu
View ArticleRe : Option for technicians to mark tickets that they are currently working on.
Hi Demetrius,Multiple Technicians can work on task simultaneously and can add worklog. Hence , we are allowing multiple technicians to mark .Regards,Padmakumar.G,ServiceDesk Plus Development Team.
View ArticleRe : ManageEngine ServiceDesk does not started
Stop the ManageEngine ServiceDesk plus service in the Services window, if it is running. Then verify whether mysqld-nt,java.exe,wrapper.exe are running in the Task Manager Processes list. If so end the...
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