I am trying to create a report that will let me know when a ticket has been updated for 7 days or more, and to list the by status ie on hold, work in progress. Dont want to include closed or resolved tickets.
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I am trying to create a report that will let me know when a ticket has been updated for 7 days or more, and to list the by status ie on hold, work in progress. Dont want to include closed or resolved tickets.