Re : Removing Requesters using AD Import
It should (as an option) but it doesn't :)In fact it's not listed on here https://creator.zoho.com/servicedeskplus/sdp-known-issues/#View:SDP_FeaturesIs this a new feature request? :) Yes please.I...
View ArticleRe : Introduction of Project Management in ServiceDesk Plus!!!!
When you move over to do your unit testing, this is the ideal time to release an updated beta. :)Then we could also help avoid some of the issues we (hopefully won't) will see in the 8200 releaseDean
View ArticleRe : TASK REPORTING - Need a simple report that shows all tasks by support rep:.
Hi, I need the same. Thanks, Mauricio
View ArticleRe : Support.do page and Technician rename
The Translation option was included in the version 8100. If you are in an earlier version we request you to upgrade to the latest version to get this feature. Please refer to the link given below to...
View ArticleRe : GET FULL DETAILS OF A REQUEST VIA API
The operation Get All Conversation is available in the version 8125. Please refer to the link given below to view the features included in this...
View ArticleRe : How to change the default submission view
We are yet start work on this requirement. You can refer to the link given below to view the features we are currently working on.http://www.manageengine.com/products/service-desk/roadmap.htmlK. Andrew...
View ArticleRe : Software Summary Report in SD+ - Advanced Filtering, Users, can only see...
I apologize for the inconvenience caused. We were able to recreate the same scenario at our end. We have raised this as an issue(SD-29224) and it will be fixed in a future hotfix.K. Andrew NavinSDP...
View ArticleRe : restoreData.bat
I request you to send us the complete error message you receive in the command prompt so that we can analyze this issue further. Also I request you to send in your contact details to...
View ArticleRe : Cannot get Active Directory Authentication to work...
I request you to add the ServiceDesk Plus URL to the Local Sites under Tools-> Internet Options-> Security-> Local Intranet, restart the browser and check if the issue persists.Additionally...
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Interesting message within source code
One of my users managed to crash SDP on his machine. When he investigated the source code he found warnings and references to beta code. We are running the latest version 8.1 Build 8125. Can you...
View Article"Time Elapsed" Field
Each request has a field labeled "Time Elapsed." This appears to be auto-calculated by the system based on the opened date/time and closed date/time of the request. How can I run a report on this...
View ArticleRe : Removing Requesters using AD Import
Not a good idea. If you delete the account in SD+ you now have orphaned tickets, assets that no longer belong to a user. If you are using AD authenticaiton, the account get's disabled when the AD...
View ArticleAsset Issues
Hello Service Desk Support We have a site running ServiceDesk 8.1.0.8105 who are having some issues with automatic updating of assets in asset explorer. There are two issues we are currently facing....
View ArticleRe : Asset Issues
Hi Sam,I request you to kindly send us your direct contact number and convenient time to support@servicedeskplus.com, I will call you to discuss about the issue and to analyze the same on remote...
View ArticleTicket Last updated
I am trying to create a report that will let me know when a ticket has been updated for 7 days or more, and to list the by status ie on hold, work in progress. Dont want to include closed or resolved...
View ArticleRe : Support.do page and Technician rename
Well thanks alot these configuration work out and now its appearing fine. Thanks alot ... Now i am going to check translation option and let you know if any problem persist.
View ArticleServiceDesk Plus 8126 Released
Dear Users,SDP 8126 has been released and can be downloaded from the URL below,http://www.manageengine.com/products/service-desk/download.htmlBelow are the list of Issues fixed in this hotfix.Issues...
View ArticleRe : Report on Open Tasks by Group then Technician inc Request ID and Subject
Please use the below query for your requirement.The query is compatible with Mysql database.select qd.queuename "Group",wotd.workorderid "Ticket ID",td.title "Task Title",au.first_name "Technician",...
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