Re : Don't attach files from the email

We have come a long way from 7605 to 8127 and have resolved many issues with attachments.Space is no more an issue and we had recently fixed one another

Build : 8126
SD-40583: Email with multiple attachments having same name will retain only the first attachment.

Two pending issues in this area are listed below:

 SD-49159
The attachment is not stored in our application when the attachment name having non English character (will be fixed in 8.2 release)

SD-29923
Attachment is missing in forwarded request if the attachment name has special character(ampersand) (no timeline yet)

Maljeev
SDP Support - FAQ
ServiceDesk Plus - Help Desk Software of your Choice