Re : Notifications for 'on-hold' service requests
We have few similar feature requests on our Feature's List:SDF- 42782 To have an configurable option to automatically reopen the onhold request after 'n' no of days and notify the tech.SDF-41943To...
View ArticleRe : Users - Additional fields from Active Directory
Thank you Maljeev, That is what I was looking for. Just didn't realize to create the additional user fields first. I have couple of more questions though: 1. I did notise the problem with the...
View ArticleRe : Expected release date of ServiceDesk Plus 8.2?
Any idea what month we could expect the new Change Management and Project Management
View ArticleRe : Don't attach files from the email
We have come a long way from 7605 to 8127 and have resolved many issues with attachments.Space is no more an issue and we had recently fixed one anotherBuild : 8126SD-40583: Email with multiple...
View ArticleRe : Secure Password Authentication (SPA)
Thanks Priya,Do you know any workaround for this? I am not able to change any settings in the Exchange enviromentRegardsMario
View ArticleRe : Attachments via Mobile
Currently there is no option to view the attachments in Mobile client or iPhone app.We do have this feature listed on our Feature's List and you may further track the same with a Feature Id:...
View ArticleRe : Users - Additional fields from Active Directory
1.) We are planning to bring in a default Requester/Technician field called "Reporting To" in one of our releases after 8.2 and in the next phase enhancements to this will include mapping of the same...
View ArticleRe : Unable to use ServiceDesk+ iPhone App after 8127 update
I guess you have raised this issue to the Support Team with Request ID: 6814026 and looks like the development team is analyzing this issue and will soon come up with an update.MaljeevSDP Support -...
View ArticleRe : Is it possible for servicedesk to send email notification once a request...
You can create a separate mail box for the Group and forward the copy of the Group mail address to Servicedesk Primary mail address (Admin-->Mail server settings-->Incoming). Servicedesk will...
View ArticleRe : Customer satisfaction level selection, when closing the request
Use this feature Id SDF-50087 as a reference to this case.Regards,Priya KSDP Support - FAQServiceDesk Plus - Help Desk Software of your Choice
View ArticleRe : Expected release date of ServiceDesk Plus 8.2?
Hi user,There is another forum thread on Project management release and please see our recent comment :...
View ArticleHTTPS redirect doesn't work with mobile view
Hi there,This is quite urgent.I followed the instruction to set up redirect from HTTP to HTTPS here:http://www.manageengine.com/products/service-desk/faq-general-modules.html#ssl1The only step I didn't...
View ArticleRe : Introduction of Project Management in ServiceDesk Plus!!!!
Hi Mauricio,Project management module will be an add on over Professional edition and available in Enterprise edition by default. Project module add on is priced at $ 995 (in Annual subscription...
View ArticleServiceDesk Plus is loses the Table Formatting in Excel or MS Word.
Hi All, We are having CheckLists to be sent to ServiceDesk Plus with, when we send this list from Excel itself, the Sheet reached the ServiceDesk Plus but it loses all the Table formatting such as...
View ArticleRe : User-created Templates
All the templates Incident\Service Request can be found under the table "requesttemplate_list"MaljeevSDP Support - FAQServiceDesk Plus - Help Desk Software of your Choice
View ArticleRe : import of assets
For the import of assets,follow the instructions on the below online guide link:http://www.manageengine.com/products/service-desk/help/adminguide/assets/assets/it_assets/import_from_csv.htmlDid those...
View ArticleRe : Where are custom fields stored?
If its the custom field on the Incident,you can find it under the table "Columnaliases" and the values are stored under "workorder_fields".The e-mail commands for additional fields is same as the name...
View ArticleNew Report for support tickets
Is it possible to create a report, that will list all conversations and any notes attached to a specific support ticket. Basically everthing that is logged/ attached to a support ticket.
View ArticleRe : Introduction of Project Management in ServiceDesk Plus!!!!
Thanks Uma. We already bought perpetual licensing for professional version. What will be the value of the add on Project Management? Thanks a lot!! Mauricio
View ArticleRe : SDP x SCP
You can install both the applications on the same server provided: You can only run one of the applications as a service. Your machine configuration should support the load from both the...
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