Re : ServiceDesk Plus 8122 Released [only EXE/BIN]
While I would obviously really just like a .ppm to upgrade me to 8200 or higher - I understand that's not coming any time soon. :DSo I'm running MSSQL and would like to upgrade to 8122 (from 8116) -...
View ArticleRe : Report Stacked Bar group by Created Time
Currently, we don't have this specific graph option available.However , we can provide you the required data that you need. Please send us the below details. 1) Database: MYSQL or MSSQL 2) Version and...
View ArticleRe : Time since on-hold
Hi,We need to check this issue on a remote session, please send us an email to our support with the convenient time and a direct number to reach you.support email address: support@servicedeskplus.com...
View ArticleReport change status SDP
Hi, I need a report that shows me the time between the opening of the ticket and upgrade to a specific state.Help me please. MSSQL Mauricio
View ArticleNTLM error when accessing link copied from web browser
Hello, We have found an issue that occurs when coping and pasting a link into a non-IE browser. For example, open a service desk ticket in a browser. The link appears as..... https://<name...
View ArticleSLA SDP with additional field of applicant
Hi, You can add a new SLA according to the information contained in an additional field of applicant? Thanks and regards, Mauricio
View ArticleRe : build 8121 - E-mail this note to the technician field greyed out
We have included this requirement to our feature list and it has been assigned a new feature id SDF-48811. We will look to include this feature in a future version.Thanks,K. Andrew NavinSDP Support -...
View ArticleMark a requester as a service account
I posted this in the wishlist thread for 2013, but I wanted to break it out from there. We have email addresses for services/applications to report errors. Create a flag on the requester record that...
View ArticleRe : SQL 2008 R2 Supportred?
ServiceDesk Plus is compatible with SQL 2008 R2. You can move the ServiceDesk Plus database to this edition of MSSQL.Thanks,K. Andrew NavinSDP Support - FAQServiceDesk Plus - Help Desk Software of your...
View ArticleRe : Remote desktop with TeamViewer
it does not matter, dynamicaly created or static ID, i should use a variables like $DEVICENAME or other.
View ArticleRe : Variables in Reply Template
This feature is a high priority for us. We need it to be able to effectlively alert third parties to service request details, with complete address details etc.
View ArticleRe : Request Link opens new Request rather than the request being referenced
We do not have a test install at this point. We do use the mail fetching feature.
View ArticleRe : Remote desktop with TeamViewer
We might not be able to include a variable for a dynamically created ID. Our development team is currently working on getting the static session ID information from the workstation details. For each...
View ArticleRe : Help with custom templates
When you change the Template of an existing request, the description will not be overwritten. However if you change the Template during the creation of a request the Description/Title will be...
View ArticleRe : Contextual search for requesters
The Quick Search option is currently not available for Requesters. They can make use of the column search option, however the limitation is that we cannot perform a search on the Request Description....
View ArticleRe : issue in Change Management Interface
We are unable to recreate the same scenario at our end. Please let us know the browser you are using and whether you have the SSO enabled. Also we request you to recreate the issue and send us the...
View ArticleRe : NTLM error when accessing link copied from web browser
Can someone respond to my ticket?
View ArticleRe : NTLM error when accessing link copied from web browser
We request you to follow the instruction given below using firefox and let us know if the issue persists.1. Start Firefox. In the address bar type About:Config2. Once past the agreement prompt, type...
View ArticleNot able to open/view attached documents when sent PO approvals
When sent an approval for a Purchase order the user is not able to open any attached documents via the approval email sent or on their web portal home page. Version 8.1.0 Build 8106
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