Scheduled Reports SDP
Hi,Is it possible to send more than one scheduled report in one email?Thanks,Mauricio
View ArticleIncident - Additional Fields SDP
Incident - Additional FieldsIs it possible to add a text field with case-insensitive restriction?Thanks,Mauricio
View ArticleRe : Failed to communicate agent
We request you to disable the firewall in the target workstation and try the scan again. Also please make sure that you are testing the telnet command from the ServiceDesk Plus Server. If the issue...
View ArticleRe : Scanning VMware Hosts
Please go to Quick Actions--> Workstation Scan--> Type the name of the machine and choose Local Credentials. Type the root username and the password of the ESX server. Device type choose other...
View ArticleRe : Notification on replay?
Currently we do not have an option to notify the requester when a reply(from other users) is received for his request. We have this requirement in our feature list with the id SDF-26764. We will look...
View ArticleRe : Conversations
The replies to the notification emails are added as conversations provided the ServiceDesk Plus is configured to fetch emails. Please refer to the links given below to get the instructions to configure...
View ArticleRe : Service Desk Plus Standard Edition + Asset Feature
The only difference between the Standard and the Professional Edition is the Assets Module. Hence if you would like to use the Assets part of the ServiceDesk Plus you need to upgrade to the...
View ArticleRe : Scheduled Reports SDP
Hi Mauricio,It is not possible to include multiple reports as one scheduled report. The reports you require needs to be configured as a separate scheduled report.Thanks,K. Andrew NavinSDP Support -...
View ArticleRe : Incident - Additional Fields SDP
Hi Mauricio,Currently it is not possible to create an Incident Additional Field which is case insensitive (for searches). We have raised this as an issue with the id SD-46817 and will get this...
View ArticleBusiness Rule
Hi,I want to create a business rule which I cannot find it through Service DeskThe process is like below:When a new request arrives from "IT" and their Service Catalog is "Software" then it need...
View ArticleRe : Ability to set E-mail Id(s) To Notify field with Preventive Maintenance
This feature would be helpful for my company also. Thank youMarcus IT Support Manager
View ArticleRe : Make tasks searchable
I really hope to see this implemented and not ignored. Tasks and task templates are a great way to keep things organised but because they are not searchable we do not use them as must. Thanks for...
View ArticleRe : ServiceDesk Plus Technician Scheduler: Option for Shifting Schedules
I will be looking forward to this request also. Thank youMarcus IT Support Manager
View ArticleRe : Report Stacked Bar group by Created Time
Could somebody help me with this problem?
View ArticleRe : Email Notifications and Loops
Use this feature ID SDF-SDF-42816 as a reference to this case.Regards,Priya KSDP Support - FAQServiceDesk Plus - Help Desk Software of your Choice
View ArticleRe : Time reports for change management
Hi Martin, We anlayzed the feasiblity of this requirement and with the current datbase design ,it is not feasible to generate the report that you are looking for. Thank you for your understanding....
View ArticleRe : Scanning VMware Hosts
I've tried this and it doesn't work. All I get is "FAILURE: Node discovery failed"
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