Creating a Service Request from an Incident ticket.
Dear team, I was reading that you are working on it, and for my company is too important to solve it asap, because most of the tickets are registered in SDP by email, and as you know, when it happens...
View ArticleRe : What Features you would like to see in ServiceDesk Plus in 2013 ?
The ability for requesters to see the work log.The ability to copy and paste images when replying to a request.
View ArticleRe : Requestor fields only visable by tech level
Use this feature Id SDF-46444 as a reference to this case.Regards,Priya KSDP Support - FAQServiceDesk Plus - Help Desk Software of your Choice
View ArticleDoes SDP resend notification email to technician after restart mail fetching
Dear Support Team,I've set up SDP to send notification email to technician group when a new request ticket is logged, but there is some problem with the mail fetching the it stopped so I restart...
View ArticleRe : CMDB Recommendations/Improvements
Please recreate the Error you receive while clicking on alert icon in Relationship and send me the screen shot of the same. Also generate the Support file from support tab.Regarding displaying the...
View ArticleRe : Problem deleting request
Hi Maljeev,thanks for your answer. Query worked perfectly.Thanks again
View ArticleGoing to request tab in 8.2.0 Build 8210 using firefox results in server...
Hi,We have recently update to 8.2.0 Build 8210 but know when I open the request tab (/WOListView.do) in Firefox (23.0.1 Windows 32 bit on Windows 7) it gives me the infamous "HTTP Status 500" this is...
View ArticleRe : WARNING :Site cannot be deleted as it is being used by a module
Site is associated to different modules like Assets,requests,technician,requester,templates,PM tasks and Support groups etc.When trying to delete the Site you will asked to move these set to a...
View ArticleRe : Searching based on serial number / Serial number empty in list
Is that you are unable to search for the Workstation when selecting Workstation module?Servicedesk does not scan Smart phones. You can add the Serial number of the Phones manually or using CSV import...
View ArticleRe : incident template
but i need more fields , are the number of text fields limited?the second issue is after creating the template and saving many fields disappear ,what can cause this?
View ArticleRe : On hold status change when requester replies
Hi Santhosh, In the meantime we found out that the behaviour depends on whether the requester is replying via e-mail or via the SDP Portal: 1° When the requester replies using e-mail the status...
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SLA Monthy SLA Violated stats
Hi, I am no SQL buff, but I would like a report can add the following to my existing report: CreatedResolved%SLA Violated Count%Sla Violated This is the query I am using: Select 'Created' "Status",...
View ArticleRe : On hold status change when requester replies
We were able to reproduce the same behavior as well at our end. We have reported the same to our product development team for further analysis. You can use the same Issue ID itself for tracking this...
View ArticleCannot authenticate with AD
Hi, I installed SDP and configured the AD authentication. I also imported the users, but I cannot log-in using the AD. Can you understand what going wrong? I attached the logs. Regards.RD.
View ArticleRe : Difference between "Service Category" and "Category Services"
SDP Support Can you give an example please Regards Andy
View ArticleRe : "Watch this Portal Usage Video"
Hi,is it possible to delete completely the right section of the user portal?Regards
View ArticleRe : Report per user (requester)
Hi,You need to generate separate reports for each Requester and schedule the reports on a monthly basis. Follow the same steps used to generate the attached report, but under Advanced filtering, choose...
View ArticleRe : CMDB Recommendations/Improvements
I have received the Support file. We will analyze this issue and update you.Regards,Priya KSDP Support - FAQServiceDesk Plus - Help Desk Software of your Choice
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