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Re : Mutiple User open tickets for a one machine
Hi user,Please verify if the option to list all workstations under Admin -> Self Service portal settings -> Requester Details is unchecked. If selected, workstations associated to the requester...
View ArticleRe : Problem deleting request
Thanks Prem for your answer, but will this query remove all notifications and messages?Thanks in advance,
View ArticleSQL Query to know when has been established Priority in a ticket
Hi!I'm trying to prepare a SQL query (I'm using Microsoft SQL Server, not MySQL) to know the time when the priority of a ticket has been updated (from 0 to any other number) for the first time, and I'd...
View ArticleRe : Active Directory Pass - through Authentication
Good news everyone! Today it's finally works.Since my last message i done almost nothing i think it's take a while ... Domains synchronize...But now! it Woks! Thanks a lot
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PO and Asset Association
Hi,I occasionally deleted the resource in Assets which is in the format of XXXXXX-PO#XXX[x], it was associated from Purchase Order when I clicked 'Associate Assets'. The PO has been closed, but I...
View ArticleRe : standalone audit
i tried to import the files on a fresh copy of SDP but it didn't work and here's the support file
View ArticleRe : Task group assignment different than request group assignment
With regards to your original questionIs there a way to allow technicians to view requests that are outside of their assignment group? Often times a group is assigned a task but they would want to...
View ArticleRe : Problem deleting request
The query will remove all notifications and all other information related to the specific Request.I would recommend you stop the application and later execute the query in the database.MaljeevSDP...
View ArticleREST API GET_REQUEST operation is always returning errors.
Hey Guys,I am trying to query ServiceDesk Plus app to pull down any request through REST API. The query is as follows:http://<app...
View ArticleRe : TASK REPORTING - Need a simple report that shows all tasks by support rep:.
Hi,The option to generate custom Task reports is available in the latest version of ServiceDesk Plus.Regards,Stephen
View Articlecustom report for current asset value
Looking for a little help creating a report every month to see the asset name, asset tag, current state initial cost, current value and reaming life any help would be great
View Articleunauditted workstations report
hellohow can i generate a report showing unaudited workstations for the last 30 daysthank you
View ArticleRe : Required Fields Prompt On Request Close/Resolution
When a tech attemps to close a request without filling these fields they get an error saying missing required fields. It would be really nice if, instead of an error, they got a window with the...
View ArticleRe : Can you merge Solutions
option to merge similar solutions We have taken this up onto our Feature's list and you may further track the same with a Feature ID: SDF-52270MaljeevSDP Support - FAQServiceDesk Plus - Help Desk...
View ArticleRe : cannot create a request for this user
Keith, I apologize for the delay in response to this post. The issue was originally planned to be fixed in the release 8209 however due to certain high priority issues that had to be fixed...
View ArticleIncident Templates
1) I'd like to make some of my custom fields larger than the one-two lines that seem to be the default. Is there a way to do that? Example I have some custom drag and drop text fields, I'd like to make...
View ArticleRe : Inventory issue - hardware transition
Hi, I understand the scenario that you had described in the initial post and it would be better if we can collect a few other information from you to further troubleshoot this issue.One of the...
View ArticleSLAs for Service Requests vs Incidents
We have two issues with SLAs. We created a set of SLAs for Incidents and one for Service Requests with the intent that they would have different urgencies and impacts and therefor different due...
View ArticleRe : Task notifications contain comments from another task
We have also noticed this to be the case. For now, we modified the task notifications to remove the comments. We also found that when assigning a task to a group, there is no "group" notification....
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