Re : scheduled scan SNMP devices
Apologize for the miscommunication. This feature to scan SNMP device during schedule scan will be available in our future updates.Regards,Priya KSDP Support - FAQServiceDesk Plus - Help Desk Software...
View ArticleRe : Problem with update 8211
Add the param -DSDBackUp=false in updatemanager.bat under SDP-home/bin folder before upgrading.%JAVA_HOME%\bin\java -Xmx100m %JAVA_OPTS% -Dtier-type=BE -DSDBackUp=false-Djava.library.path=.\lib\native...
View ArticleRe : scheduled scan SNMP devices
thanks for the clarification.looking forward to the update!
View ArticleRe : Single sign on enabled and still getting logon screen
Thanks Priya, I've emailed it through.
View ArticleRe : Single sign on enabled and still getting logon screen
Hello, Even we are facing the same issue, we have enabled Active Directory and PassThrough Authentication. However we are still getting the Login Screen. As mentioned I've attached files for your...
View ArticleRe : Single sign on enabled and still getting logon screen
Try adding Helpdesk to IE intranet Sites
View ArticleHow can i Generate Reports for Total Tasks - Work log Hours spent for a...
Need Help Please....How can i Generate Reports for Total Tasks - Work log Hours spent for a specific technician?With Task ID Distribution of task (Associated ReqID if Any)
View Articleneed the date and time and IP address received or filled automatically
I've created a incident form that requesters must be fill when him/her has problem.but I need the date and time and IP address received or filled automatically inside this the form, and does not need...
View ArticleRe : HTTP Status 500 -
I have got the same error when I tried to edit Support group Any solution on this ? Thanks Weerachai
View ArticleRe : new custom view
Hi russy16, Please let us know the version and build of ServiceDesk Plus that you use, also the make and version of the browser used to access the application. Try it in different browsers and...
View ArticleRe : Single sign on enabled and still getting logon screen
Hi Priya, Thanks a lot. It worked. Regards, Saifullah Jeelani
View ArticleRe : Single sign on enabled and still getting logon screen
@ Guest...We where having issue setting up single sign on (After Proper settings has been done as instructed). Finally the issue was as we where using an internal certificate ie was not trusting the...
View ArticleNeed Help to Create Survey Report Which has User Comments
We are using MS Sql Database.Can i get a Query to Generate all Surveys with Comments for Last Month with Following Field Sort by TechnicianReqID | Request Subjec | Technician | Requester | Comments |...
View ArticleRe : Merge Duplicate Requesters
Hi Robert, Please send your contact details to support@servicedeskplus.com, we may have to check the criteria for merging the user accounts.Note: Please mention the request id 6908676 in your...
View ArticleRe : issue with task (reminder, formatting)
Tried that but the same thing still happening.note: I renamed the folder to old-extracted - same as the one I've deleted
View Articleauto assign owner
hellowhen i use the auto assign feature for workstations and add a suggested user in the required field, this user gets added in the requester although it is already there, any solution for this problem
View Articleasset management for non it components & agent instalation
i would ask you about asset management for non it components how to discover them automatically in ServiceDesk Plus, and search how to install agent on all workstation using script or domain controller.
View ArticleAuto assign tech - assigning in vacation technician
Auto assign technician assigning a tech that already in vacation.What I did wrong?
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