Re : How to notify the technician over sms on HIGH priority?
Let me forward this requirement to the develoepemnt team.Regards,Priya KSDP Support - FAQServiceDesk Plus - Help Desk Software of your Choice
View ArticleRe : Move DBs from SQL server 2005 32bits to another SQL server 2012 64 bits
Rita,You can follow the steps given in the link to Move from SQL 2005 to Sql 2012 for Servicedesk:http://www.manageengine.com/products/service-desk/faq-general-modules.html#move-mssql-verRegards,Priya...
View ArticleRe : Feedback's on Project Management module
Please let us know what kind of Reports you are looking for in the Project Module.Regards,Priya KSDP Support - FAQServiceDesk Plus - Help Desk Software of your Choice
View ArticleRe : Deleted Technician - Cannot Delete his Private Reports
Sandra,When a administrator deletes the technician from Admin-->Technician list, Schedule reports created by that technician will automatically get added in administrator login. Admin can ten delete...
View ArticleRe : Feedback's on Project Management module
I have built some off of worklogs. Some that I think would be useful would be on the Projects for the next X months, Project Schedules/Gantt Chart, Projects Ahead/Behind Schedule, Projects for a...
View ArticleRe : Creating a Service Request from an Incident ticket.
Is in your roadmad do It? Convert Service Request into an incident?Thanks
View ArticleRe : Move from one SQL server to another SQL server
You can follow the instructions mentioned on our FAQ link below:http://www.manageengine.com/products/service-desk/faq-general-modules.html#move-mssql-verAnd also you could use the below method for the...
View ArticleRe : ServiceDesk Plus 8211 Released
I have to agree with teh previous guest post. I'm on 8211 and I don't see the new drop down - even after deleting my browser cache (or in multiple browsers)...
View ArticleRe : SLA Violations not working as expected
I can confirm that the "SLAEscalationSchedule" is set to 10mins and have attached the other information that you requested.ThanksDarren
View ArticleRe : issue with task (reminder, formatting)
viewing the task details page, sometimes it gave the following "message" periodically:The corresponding html content for ShowTaskDetails not present in parent window.This happens on both Firefox 23.0.1...
View ArticleRe : Workstation Scan: software uninstalled and reinstalled every scan
someone can help me
View ArticleRe : Cannot change previous Purchase (PO) once at 8207
FIXED: french accent in the name of one of the PO approverThanks
View ArticleRe : Change of status upon assigning to technician
Would you please detail me on your scenario where you would need the Request status to be changed from open to in progress?MaljeevSDP Support - FAQServiceDesk Plus - Help Desk Software of your Choice
View ArticleRe : Turn Request/Ticket into a Project
We maintain an internal application to track the features. For updates on the feature you can email us with feature IDregards,Priya KSDP Support - FAQServiceDesk Plus - Help Desk Software of your Choice
View ArticleRe : How can I pass a href link through Rest API ?
The Option which you have requested cannot be achieved using the API.Regards,Priya KSDP Support - FAQServiceDesk Plus - Help Desk Software of your Choice
View ArticleRe : SLA Violations not working as expected
Please send us an e-mail to our support Team at support@servicedeskplus.com with this forum link mentioned to further analyze this issue.MaljeevSDP Support - FAQServiceDesk Plus - Help Desk Software of...
View ArticleRe : Feedback's on Project Management module
Thank you for explaining. Let me forward this requirement to the development team.regards,Priya KSDP Support - FAQServiceDesk Plus - Help Desk Software of your Choice
View ArticleRe : Dept Head Approval
The feature's list can be viewed from the below website link(on the "Features List")http://www.manageengine.com/products/service-desk/support.htmlMaljeevSDP Support - FAQServiceDesk Plus - Help Desk...
View ArticleRe : Who is "organization manager? Can't delete technician.
If you are using ServiceDesk Plus application (because we have some similar products like ServicDeskPlus MSP,ServiceDesk Plus ondemand) and encountering this issue,you may run the below query under...
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