Re : Auto assign technician
I understand the scenario but i don't think we could configure anything to get around this.But you can probably instruct your technicians to deselect the 'Technician' field while they are assigning the...
View ArticleRe : Auto assign technician
Maybe you could try this,set an exception rule on the Tech Auto Assign rule "Category is none" and in this scenario if the category field is null the Tech auto Assign would not run which should i...
View ArticleRe : PO status change
Whenever you edit an approved PO,change Terms or Remarks and save it,you should get a pop-up message "Send e-mail notification to PO approver(s)".If you choose 'Cancel' ,the PO will not be send for...
View ArticleRe : show requester additional field on workstation report
Hi Narin,We need the output for the queries below to write a query to generate the requested report.Please execute the queries below (one by one) from ServiceDesk Plus, under Reports > new Query...
View ArticleRe : Have task report, but need to include custom fields from Service Request
Hi,We need the output for the query below to write a query to generate the requested report.Please execute the query from ServiceDesk Plus, under Reports > new Query report and post the...
View ArticleRe : Resource Name : no_computer_name
Hi, Please let us know what version of the application you are in.Send us the screenshot of the Pop-Up that you get after clicking on the About link, which can be found on the top right corner of the...
View ArticleRe : Have task report, but need to include custom fields from Service Request
Here are the results. Thanks very much for the response. They should also be attached in an Excel file. Scott Total records : 120 Columnaliasesid Tablename Columnname Aliasname Adminlabel...
View ArticleRe : System Log entries
The value is set to 14, howerver, I have Error log entries back to 12/2012.
View ArticleRe : Rights to a category/sub/item by tech group
So,can i say that you want Technicians under a specific Technician Group to view only certain categories.If that is so,we do have a feature already on our list which can be further tracked using a...
View ArticleRe : Auto assign technician
OMG, that's a great idea!In russian translation "enable exaptions" is translated like "enable exeptions, request is matching following conditions also will be auto assign to technicians"!
View ArticleRe : System Log entries
Please send us an e-mail to our Support Team at support@servicedeskplus.com with this forum link to further analyze this issue.Also do send us the results for the below queries:select * from...
View ArticleRe : Java PrintScreen issue still there
Please stop the application and then goto the folder ManageEngine\ServiceDesk\applications and rename the "extracted" folder to "old_extracted" and later restart the application and check if this issue...
View ArticleRe : How to notify the technician over sms on HIGH priority?
Yes, I saw it, but I need send SMS only when priority is HIGH,for this rule, you should add field - technician in rule.
View ArticleRe : Turn Request/Ticket into a Project
Thank you for explaining.Regards,Priya KSDP Support - FAQServiceDesk Plus - Help Desk Software of your Choice
View ArticleRe : Have task report, but need to include custom fields from Service Request
Hi,You could use the query below to generate the report with the additional fields.SELECT wo.TITLE "Request Title",taskdet.TASKID "Task ID",taskdet.TITLE "Title", taskstatus.STATUSNAME "Task...
View ArticleRe : custom dashboard queue
Is that you are asking about the Filter that you have created in the Request list view. If so you can sort based on Last updated by technician field. This feature is present in the new version. If the...
View ArticleRe : Project Mangement Area - Adding Members
Hi, Each project might be handled by a department users. While adding members for a project you can use the search option available in the list view ( at the right end of the list view header row...
View Article