Re : Report to show recommendations, linked requests with approvers
Hi Bla4Free, Thank you for contacting support, We unable to combine your requirement in single query, Please use the below queries and get back to us , if you have any clarifications with this.1)...
View ArticleRe : Updating from 8125 to 9000
Hi Priya, I did my backups, changed my updatemanager.bat and ran the update.It failed in post installation at 98%here's the update log.
View ArticleReport : Change Approver Details
Data Base : PGSQL , MySQL and MSSQL.Build : 8000 to 8200 branches.select cad.changeid "Change ID",sd.name "Stage",asd.statusname "Status Name",cad.comments "Comments",LONGTODATE(cad.action_date)...
View ArticleAdd new fields in software details
Hi, Is it possible to add new fields in software details in SDP inventory ?I have attached the page the I would need to add fields in it.Thank you, Steve
View ArticleRe : Un-Able to set requestor as Service Request approver
Priya, Thank you, This has been the answer to the issue I was experiencing. Thank you for your assistance.- DanC
View ArticleRe : technician close query with time frame
Hi,Please use the below query.SELECT ti.FIRST_NAME "Technician",QueueDefinition.QUEUENAME 'Group', sum(CASE WHEN (WORKORDER.COMPLETEDTIME - WORKORDER.CREATEDTIME) > 0 THEN 1 ELSE 0 END) 'Total',...
View ArticleRe : Audit Trail Report
Thanks for this.I can see that some (or all) of the operations can be deleted.Would like to get a report which does not allow any deletions - or any modifications - and which can even show deletions,...
View ArticleApproval process needs this simple improvement
Approval emails sent from a request could be very useful, if it was not for this particular issue:Even after an approver has used the link to grant/deny an approval request, the link is still valid,...
View ArticleRe : Need Custom Report
HiWe believe that database server being used in your environment is MsSql, if that is the case use the below query to get the report on software changes in last one week, otherwise let us know the DB...
View ArticleDelayed Typing/Skipped Characters -Replies, Description, Resolution
Frequently when typing an email response, resolution description, there is a delay between key presses and text being entered or characters being skipped. This is causing issues having to go back...
View ArticleRe : Need a way to create a query showing the PO number and the link of the...
Hi,As suggested by previous user, you can create the link by concatenating the purchase order id to the constant part of the view po url. Note : The text given in green color has to be replaced with...
View ArticleRe : Servicedesk incomming mail
I'll try that...should the "exchangeservername:portnumber" be replaced by the name of our server and the port? or should it just be left like it is in the command?
View ArticleRe : Fonts - Tahoma 10 as default
Thanks for the reply - but after reading the long posts ...a simple "no it's not possbile at this time" would have been a tad more helpful. Is there currently no way of importing fonts into the...
View ArticleRe : Add Requesters to Requests
Dave,As of now requester cannot create a Task. Tasks are only for technicians and a task can be assigned only to a technician.Please explain your question with the help up a screen shot.Regards,Priya...
View ArticleRe : Fonts - Tahoma 10 as default
Apologies,currently we do not support importing of fonts into the application.MaljeevSDP Support - FAQServiceDesk Plus - Help Desk Software of your Choice
View ArticleRe : Servicedesk incomming mail
Yes, you are right. If you have configured the Server name as the Exchange Server IP address in Servicedesk under admin-->Mail Server settings, please change it.Regards,Priya KSDP Support -...
View ArticleRe : Ticket created from email looses formatting
Please let me know the following details1. Mail client used for sending email.2. Servicedesk build number from Help-->About3. Mail Server version4. Try sending a email from mail client to Gmail...
View ArticleRe : Approval process needs this simple improvement
I completely understand your requirement. This is feature is added to our roadmap, to allow approval for Incident approval link only once. Regards,Priya KSDP Support - FAQServiceDesk Plus - Help Desk...
View ArticleRe : Search for exact phrase
Dear User,With the current Lucene based search, when we search for 907 N internally the search happens as *907* *N*And hence the search results 907, N, and 907 & N.And if you want to search only on...
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