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Re : InstallAgent Script and GPO
Hi Dimitri,Hope you have created a folder called 'ITSM' and have placed the agent msi file in it. While configuring the group policy in the parameter column enter the path along with the agent file...
View ArticleRe : InstallAgent Script and GPO
Hi Charles,thank you for reply, but the folder itsm exist and i can acces this folder from the testclient.and run the gpresult shows me thet the policy is running on the client.PS. i have allready test...
View ArticleRe : Updating from 8125 to 9000
Hi Priya, This morning I tried updating with the new PPM and it still failed.I attached the logI heard about updating CI type could this help ? Steve
View ArticleRe : Delayed Typing/Skipped Characters -Replies, Description, Resolution
Build 9002.It happens more frequently in IE than Chrome. Chrome is a bit slower but does not skip characters like IE does after testing for a day.The issue did not happens prior to build 9.0.
View ArticleRe : ServerContainer Fails Upon Startup
I reinstalled SDPlus with Run as Administrator and it is still currently throwing this error.There are no antivirus programs running on the machine as well.Thanks,Mike
View ArticleRe : ServerContainer Fails Upon Startup
I just read through some logs and was able to find the "serverout0.txt" and found this line in the...
View ArticleRe : Possible to change the status of ticket upon receiving email from...
It's been a while and I wasn't able to find this feature request oddly enough. Has the ability to change request status upon requester reply been implemented, even as a business rule or another method...
View ArticleHelp adding remote control tool
I was wondering if anybody has tried this or if this is possible to add Citrix's GoToAssist remote control tool with the Service Desk software?I really like the management capabilities of ServiceDesk...
View ArticleRe : InstallAgent Script and GPO
Hi Dimitri,I would like to analyze this issue on remote session, can you please let us know your convenient time and direct contact number by sending an email to support@servicedeskplus.comKindly...
View ArticleSDP 9002 error restore
Good afternoon. Can not recover the data in the SDP 9002 + ms sql.The error is:c:\ManageEngine\ServiceDesk\bin>restoreData.bat >c:\ttt.txt15 ╨▒╨╡╤А 2014 19:15:01...
View ArticleRe : Problems with continuous authorization
Hi, it's my contat details8(495)783-88-88 47018(495)258-41-17 4701.But my english is not so good...
View ArticleRe : Problem upgrading to SDP Build 9001
renaming the folders as suggested above fixed my issue when trying to upgrade from 9000 to 9003wayne
View ArticleRe : SDP 9002 error restore
Do you have another backup apart from this file looks like the data is corrupted. We can try restoring it. Send your contact details to support@servicedesk.com along with this forum link as...
View ArticleMissing Technician in SLA Escalation List
I am creating SLAs for Service Categories, however when I choose the technician to escalate the request to I find one of my technicians is not in the list. Can someone assist me on how to resolve this?
View Articlerequests closed - week/month/year to date
Week to date Month to date Year to date Support Group 1 Tech 1 xx xx xx Tech 2 xx xx xx Tech 3 xx xx xx Support Group 2 Tech 4 xx xx xx Tech 5 xx xx xx Tech 6 xx xx xx Total Total Total Is...
View ArticleChange Management
Hi, for some reason we cant remove the changeowner and changemanager from the template that we build (new template). When I remove the rol and save a popup with this message appear:"Already a Change...
View Articlesso
Hi colleaguesPlease tell me sso function is only available for a single domain?Сan i apply it to two or three domain?Thanks!
View ArticleRe : Delayed Typing/Skipped Characters -Replies, Description, Resolution
Don't have any add-ons installed (Aside from required Java and Acrobat).Problem occurs most when using the pop-up windows to add notes, comments, or replies.
View ArticleRe : ServerContainer Fails Upon Startup
Hello Priya,Attached are the files you requested, however I do not have a serverout1.txt file.Please let me know if you need anything else.Thanks,Mike
View ArticleRe : sso
Hi there,In our environment SSO is currently configured for 4 domains.You need to set up the domains in Admin => Discovery => Windows Domain Scan and then import the requesters from Active...
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