Re : Change Feature Request: Recurring Change
Hi,Though we do not have the feature - Recreating the change as per schedule, however you can reschedule the same change again and again, so that it will reflect in the Calendar accordingly. It is just...
View ArticleRe : Change Management
Its worked!!!! Now if I add new Roles can I add them on the template?
View ArticleRe : Option to make description field non visible to users in service catalog
Requester can view option is locked for description field.
View ArticleRe : Delete site
I ran the above query and discovered that there were 148 results where the siteid matches the site we wish to delete. I then modified the query to give me some more information. SELECT * from...
View ArticleRe : Assign Project Tasks to Changes
Use this feature Id SDF-56027 as a reference to this case.Regards,Priya KSDP Support - FAQServiceDesk Plus - Help Desk Software of your Choice
View ArticleRe : Can't scan ESXi 5.5.0 host
Please recreate this issue and send me the Support file from Support tab.Regards,Priya KSDP Support - FAQServiceDesk Plus - Help Desk Software of your Choice
View ArticleNow that ServiceDesk Plus is Free (Unlimited Techs)...
1) Will there be any refund/credit for those who recently paid for subscriptions?There is a big difference between what I recently paid and $30/ tech.2) I'm guess you went this route to compete against...
View ArticleUpgrading to SDP Build 9003
I have been running Live with SDP Build 9000 and would like to upgrade to 9003 but every time I download the upgrade file and try to run the UpdateManager, an error message pops up informing me that...
View ArticleRe : SLA Escalation to Non-Technicians
Hi Andrei,Thanks for the assistance. It is exactly what I needed
View ArticleRe : Survey Database Schema
If you are referring to the changewebserverport, Yes we have used this to set up SDP up for our Internal clients. Our routing for the external clients is set up via firewall routing.If there is...
View ArticleRe : Survey Database Schema
Just to add a bit of clarity to this as well. All other link variables. Request links, Task links, etc. are using the correct protocol, However the Survey link variable retains the http rather than...
View ArticleRe : SLA Escalation to Non-Technicians
HiFor flexibility you could also add each technician with their appropriate email contact but, as Andrei has indicated, do not enable the login for these individual technician accounts. That way you...
View ArticleRe : Custom Query Report
Hi,You could get this by login to ServiceDesk Plus --> Reports --> New Custom Report --> Select a Module as All Request --> Proceed to Report Wizard --> You could choose the necessary...
View ArticleRe : Asset query last log on time
Hi,Please use the below query.select aal.NAME "Logged User" , MAX(aas.USER_HOST) "IP Address", MAX(aas.Application_host) "Host",LONGTODATE(MAX(aas.OPENTIME)) "Last Login time" from AaaAccSession aas...
View ArticleRe : query for last workstation user
Hi,Please use the below query.select aal.NAME "Logged User" , MAX(aas.USER_HOST) "IP Address", MAX(aas.Application_host) "Host",LONGTODATE(MAX(aas.OPENTIME)) "Last Login time" from AaaAccSession aas...
View ArticleRe : Updating from 8125 to 9000
Dear Steve, Seems some of the workstations/servers are associated to non workstation/server CI Type, so kindly send the screenshot of workstation and their child citype(s) as well as server...
View ArticleUpgrading with a replication setup
Hello,We are using a MS SQL database and we have set up transaction based replication so that we can run our reporting tools on a dedicated reporting database without affecting the production database....
View ArticleRequest Catalog - Attachments
Hi,I have created a 'Service Request' within the 'Request Catalog', and i now need to add an attached form which needs to be completed.Is there a way to add an attachment to a service request for the...
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