Re : Upgrading with a replication setup
Hi Priya,We got the error while upgrading from 8.2 build 8217 to 9.0, even with the replication process temporarily disabled. In the end we had to completely drop the replication, perform the upgrade...
View ArticleRe : Query to access approved PO's by Approver
Hi Robert,Can you please clarify a doubt in the requirement ? You need to generate the report based on the particular approver or group by approvers so that all PO's will get listed in the groups of...
View ArticleRe : Logon mismatch with Active Directory
Yes that is correct; our users use the UPN for Windows login, as well as login to ManageEngine ServiceDesk. In most cases, our staff don't even know what their samAccountName is.
View ArticleRe : Active Directory UPN Login
Would Professional Services be able to make the change if I paid them? This is the only thing stopping me from using this product.
View ArticleHTTP to HTTPS Redirect Documentation Typo and Missing Styles
How do I setup redirection from HTTP to HTTPS?http://www.manageengine.com/products/service-desk/faq-general-modules.html#ssl2Minor typo:<web-resource-name>Secured Core...
View ArticleRe : ServiceDesk Uninstall Process Deletes Configuration Files
Reasons why should be preserved or key files moved out for archive:The keystore is stored there. No sense in recreating for new server or migrated server with same hostname....
View ArticleWhat sslprotocols are Supported by ServiceDesk Plus 9.x?
I wish to perhaps disable TLS 1.0 and enable TLS 1.1 and 1.2 as well as SSLv3, but I don't know what sslprotocols are available to ServiceDesk.I see ServiceDesk 9 has JRE 1.6.0_45 so I think its safe...
View ArticleScheduled reports with no data
I like to create scheduled reports that go out periodically for various things and i was wondering if it was possible to suppress reports that contain no data so i am not spamming people with scheduled...
View ArticleService Request Variables in Reply Templates
We have a requirement to be able to send notifications from Service Requests using the reply templates. Currently, it appears he only variables available to be used in the "Reply Templates" are pulled...
View ArticleRe : Attachment Size limit
May I know the reason for having 500 MB file attachment?Regards,Priya KSDP Support - FAQServiceDesk Plus - Help Desk Software of your Choice
View ArticleRe : $ApprovalLink
Has there been a fix / resolution for this yet? I too would like a "friendly" link for approvals but run into the same issue as described
View ArticleRe : How to access all the requests in service desk plus using REST API??
Use GET REQUEST FILTER operation and use ALL REQUEST Filter to get all the request in REST API.Refer to the link given...
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Re : Technician Remote Control Permissions
Thanks I have managed to do it, logged in as another technician as it seems you can't change your own permissions. I have added an additional asset field called "Amount of Stock" and this is a number,...
View ArticleRe : ServiceDesk Plus REST API and Json
Thanks for the response. I'll look forward to the Json implementation. Thanks,Allen
View ArticleRe : Encryption Hardening for ServiceDesk Webserver
Concerning browser compatibility for TLSv1.2, that isn't true at all.Almost all up-to-date browsers support it.http://en.wikipedia.org/wiki/Transport_Layer_Security#Web_browsers
View ArticleMail Server Fetching drops after update to 9001
Hi, We recently upgraded to 9000 and then 9001(we needed the action menu). Since then we have been experiencing a lot of trouble with mail fetching. It stops and does not come back. A restart of the...
View ArticleRe : Logon mismatch with Active Directory
Thanks Andrei, I've now set up SSO and it does appear to be working properly for us. Now I just need to figure out a way to merge requesters from two domains, as our domain name changed due to an...
View ArticleRe : Encryption Hardening for ServiceDesk Webserver
@Tracymission_it, thanks for that clarity. As of yesterday I was using FF 27.x, today I had an upgrade to FF 28. I believe the Wikipedia doc may not specify that despite upgrades to a compatible...
View ArticleRe : Report on installed software by workstation and user (last logged in...
Hi,Please use the below query.SELECT SystemInfo.WORKSTATIONNAME "Workstation",MAX(aaaUser.FIRST_NAME) "User" , MAX(Systeminfo.LOGGEDUSER) "Last Logged In User",(SoftwareList.SOFTWARENAME)...
View ArticleRe : How can my client enter the portal without a login user?
Hi thanks that help me a lot!!And one more thing, Is there any way to change the image at the top left? Its an image from service desk plus, and i wanna put the logo from my work.Thanks for your time
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