Re : SDP 9.1 Searching in Solutions doesn't work as intended
Just wanted to add my input. This is definitely a problem with 9.1 here too. When can we expect a fix? SDP solutions has gone from being our "goto" knowledge base to something that is not useful any...
View ArticleRe : Query to access approved PO's by Approver
I want to generate reports by a particular approver on name basis. Such that any PO that has the particular approvers name will be generated.
View ArticleRe : My Open Or Unassigned - Seeing All Support Groups
We had our technicians create a private view with these criteria, works perfectly:Custom View called "My requests"criteria:1) Request Status is not "Closed" AND2) Technician is "[my technician name]",...
View ArticleRe : How can my client enter the portal without a login user?
Hello,The Image can be changed via Admin -> General -> Self Service Portal SettingsCustomize ServiceDeskYou can customize the application by choosing to display your custom logo. You need to add...
View ArticleRe : ServiceDesk Plus REST API and Json
Hi, yes we are in process of creating a Windows Service that pulls ticket information from the source ticket system (CenterBeam), parses and does some field mapping, and then creates a new ticket in...
View ArticleRe : Copy and Paste Attachments into ServiceDesk plus
Dave,Do you get the Java pop-up when you try to paste the content in IE. Enable Java Applets, Drag&Drop and Copy and Paste options are enabled under Tools-->Internet...
View ArticleRe : Configure ServiceDesk Plus for single computer/user
Michael,If I understood you correctly, Is that you want only the logged in user of the machine do create a request in Servicedesk.Regards,Priya KSDP Support - FAQServiceDesk Plus - Help Desk Software...
View ArticleRe : ServiceDesk 9003 Time Spent
Hi,Please send me the following details (screen shots)1. Request details along with time elapsed as 00:002. History of the request3. Check the Site set on the request with time elapsed 00:00, go to...
View ArticleRe : Encryption Hardening for ServiceDesk Webserver
@Tracymission_it Understood, I was referring to FF's built in updater. It appears to preserve previous settings so in my case TLS 1.0 was found to be max allowed by the browser. I was able to set max...
View ArticleRe : Daylight savings time did not update 8.2.0 Build 8212
well... that did change the time zone but definitely not to GMT -5:00 (Eastern Standard Time)*its now showing that we are set for (GMT-7:-00) Mountain Standard Time (systemV/MST7)
View ArticleRe : Query to access approved PO's by Approver
Hi,Try the query below and let us know if it worked as per your expectations .SELECT po.POCUSTOMID "PO Number",po.PONAME "PO Name",paao.NAME "Vendor Name",po.TOTALPRICE "Total Price",po.DATEORDERED...
View ArticleRe : Request View Permissions
Thanks! Well, these users are just generic requester and are not the technician or the actual requester of the ticket, but we would like to keep them updated on the status and what is IN the ticket....
View ArticleRe : Logon mismatch with Active Directory
Hi Priya,I had actually contacted support directly and have used the UserMerge tool with success.Thanks everyone for helping me resolve these issues!
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Associated Entity Notifications
I would like some clarification on what these notifications are used for. We are using SDP 9003 and MS SQL.Associated Entity Notifications (Requests, Problems, Change, Project, Milestones)E-mail the...
View ArticleRe : $ApprovalLink
Priya,Can you provide a lead time for when this will be implemented please?Thanks,Richard
View ArticleRe : Email ID's to Notify
+1 from me.FAO: Maljeev, Priya, or other ME staffer,This request has been around for 2 years, and compared to many of the ancient and forgotten feature requests on this forum, appears to have a...
View ArticleRe : Logon mismatch with Active Directory
I am looking to do UPN login as well, but the SSO solution wil not work for me because most of my users are outside the LAN and do not login to our local network. They all have email accounts that...
View ArticleSurvey option by Support Group
We are currently using SDP 9003/MSSQL. Currently, Survey's are only available when a "request is closed", after "# requests are closed", and when "# requests from a requester are closed".We would like...
View ArticleRe : SD+ from .9002 to 9.003 upgrade problem
So, have you any advices.We would like to upgrade to 9.003 from 8.212 because of not effitient search mechanism and performance problems but, we must know why the last step in upgrade to current...
View ArticleRe : Manage the list of view selection (My Groups/Requests/My View)
Option to remove/hide default filters isn't available in the application for now. Use this feature Id SDF-31039 as a reference to this case.Regards,Priya KSDP Support - FAQServiceDesk Plus - Help Desk...
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