Re : Change requester does not updates site (does change department ).
I notice this behavior also. When manually changing the Requestor, the associated Site is not automatically updated. Behavior is the same between IE and Chrome.
View ArticleAsset List - Filters (Feature Request)
Requesting the following feature for the Asset Module when viewing an asset group such as "Workstations".- Add additional filter for State for "NOT Disposed". -> It would be very useful to see a...
View ArticleSoftware Licenses - Associate to Region?
I believe the recent changes to managing software licenses is improved with SP 9.0. However we have a situation that I need help with. If this is not currently possible, I am requesting this as a...
View ArticlePoint in time capture of open ticket count
Is there a way to create a report that shows the number of open tickets on the first day of each month? I am trying to show status reports for my team's ability to get the amount of outstanding...
View Articledisable editing request
I dont want that technician can edit assigned requests .can u advise how?
View Articlesdp 9 - win 2012 R2 / sql server 2012 / Event id 7024
Hello All;I have just installed SDP 9 to avaluate on a Windows Server 2012 R2 and configured an existing remote SQL Server 2012 for database. There is no db access problem.... but the problem is that...
View ArticleRe : Search broken & unable to rebuild index
Hi Priya,the ReindexData.bat command only produces the following error (as it is mentioned in my post more then a week ago!).Att 01.jpgI will raise a ticket.Thanks,MG
View ArticleRe : sdp 9 - win 2012 R2 / sql server 2012 / Event id 7024
I deleted and reinstalled and things were changed. If you use a different database name than default "servicedesk", event 7024 problem occurs.I re-installed ManageEngine SDP and used the default...
View ArticleRe : CleanUp ServiceDesk\Patch folder
Hi Dmitry,The Patch folder is going to consist of the Service Packs that we used during the upgrade. Clearing the Patch Folder is for clearing the Cache entries, this does not have any impact on the...
View ArticleReport for Installed Memory Modules in PCs
I am in the process of upgrading from XP to Win 7 and need to upgrade the amount of memory in a significant number of computers. I would like to create a report showing the number of slots and the size...
View ArticleFeature Request - Linux binary installer support should be extended to allow...
There are plenty of resource capable single-board computers on the market. Many of them feature the ARM CPU architecture. Currently the Linux installer for ServiceDesk is compiled as a binary that...
View ArticleRe : change default asset information "Not Assigned"
thanks for this charles, I think we're getting somewhere now.I went in to the Translation section as you suggested and searched for the following term:not assignedit produced several results, all but...
View ArticleRe : Software Licenses - Associate to Region?
Hi marcstone_vtDo you use license agreements? If not then I suggest that you look into those as they are a great way of grouping licenses together. For exampleSite A -> Microsoft License 1Site A...
View ArticleRe : Report for Installed Memory Modules in PCs
Hi GaryThe table which contains the overall memory information (what you can use to find less than 4GB) is the MemoryInfo Table. If you write a custom report or a matrix report values from this table....
View ArticleRe : custom query report
Thank you,This works perfectly fine, the only downside is it gave me the last two entries because we do house-keeping regularly and the log file was fairly new
View ArticleRe : How can i rebuild search indexes?
Also checked the search does not work if the character is encountered: "@" and "-"
View ArticleMultilanguage notifications in SD
Hello,Our company has offices in many countries, and if want to run single SD-server for the whole company, we need to send e-mail notifications in different languages. Is it possible?If not, how can...
View ArticleRe : TimeSpent Report per Month
Hi,You can use the Matrix Report section available under the Reports section to generate the desired report. By, configuring the columns which you need in your report.-regardsNishitSDP Team
View ArticleRe : Multilanguage notifications in SD
Hello,We have been asking for this too. As a work-around we have added web links at the end of the notification message where the requester can find the translated message in the corresponding...
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