Re : How to Sum Up in Query Report?
I was able to get the sum in the query report by casting as float.Thank you.Yuko
View ArticleRe : Viewing all open requests
Hi,Thanks for the prompt response.Rather than go through all the questions I have at this stage, can you please just expand on your last answer. I am the SDAdmin user, but I cannot see the 'Site' on...
View ArticleRe : Disable Quick Actions menu
Hi Evan,I wish to check the reason behind hiding Quick Actions menu or New Incident button for 'Technicians'. I understand the 'New Incident' button to be hidden from Requesters (so that proper...
View ArticleUpgrade failed from 8.2.0 Build 8214 to...
HIMy upgrade for servicedesk is getting failed from build 8.2.0 to 8_2_0_SP-1_0_0 with error unable to start the db, possible server is running if so shutdown the server.or previous upgrade is failed...
View ArticleSeparating announcements
At the moment one are able to seperate announcement with "User Groups" so that some announcements are shown just for some users of the SelfServicePortal.I'd like to request a feature that does the same...
View ArticleRe : Report: number of created, resolved, completed tickets per calendar day...
Hi, thanks a lot for your answer.Do you happen to have a practical example how to get {all_dates} ? /Matthias
View ArticleRe : Feature Request - Reminders on Dashboard
Use this feature ID SDF-56430 as a reference to this feature.Regards,Priya KSDP Support - FAQServiceDesk Plus - Help Desk Software of your Choice
View ArticleRe : Report: number of created, resolved, completed tickets per calendar day...
Hi,You can create a table in the database holding the dates for the required time period, (Externally, not through SDP ,It wont affect the product). [Use DATEADD(dd,1,GETDATE()) for the days...
View ArticleRe : Adding a new field
You can also create additional fields from Admin-->Helpdesk customizer-->Incident additional fields.Regards,Priya KSDP Support - FAQServiceDesk Plus - Help Desk Software of your Choice
View ArticleRe : SDPlus 9006 Search Error (SD-55271)
Please recreate this issue and send me the Support file from Support tabregards,Priya KSDP Support - FAQServiceDesk Plus - Help Desk Software of your Choice
View ArticleRe : Auto change of staus
Joseph,It would be great if you can share some screen shot of this issue so that I can assist you better.regards,Priya KSDP Support - FAQServiceDesk Plus - Help Desk Software of your Choice
View ArticleRe : Unclean shutdown of previous run
Please send us the contact details to support@servicedeskplus.com along with this forum link. Also share the serverout files from SDP-home/server/default/log folderregards,Priya KSDP Support -...
View ArticleRe : Auto change of staus
Hi, Sorry but not sure how this issue could be seen in a screen shot or what that would help with as i'd just be showinfg you a ticket with an email showing and the status it is in. Just to explain...
View ArticleCannot reindex solutions
Since the upgrade to 9.0 searching for solutions has been periodically failing. I upgraded to 9005 last week and the search has gotten much better, however I still cannot find any older solutions in a...
View ArticleRe : Update problem 8209 to newest ver (8210 or 8212)
trim backup makestry to update now
View ArticleRe : Delete ticket
Thank you for reporting us this issue. We will fix the same in our future updates.Regards,Priya KSDP Support - FAQServiceDesk Plus - Help Desk Software of your Choice
View ArticleRe : Separating announcements
Thats a nice option. Let me forward this requirement to the development team.Regards,Priya KSDP Support - FAQServiceDesk Plus - Help Desk Software of your Choice
View ArticleRe : SSO Issue Two Logins
Try adding Servicedesk URL in Local intranet sites in IE. Send me support file from Support tab and jespa.log from SDP-home/logs folderI also need the screen shot of the SSO configuration. May I know...
View ArticleRe : Update problem 8209 to newest ver (8210 or 8212)
Send me the updateManager.bat file from SDP-home/bin folderRegards,Priya KSDP Support - FAQServiceDesk Plus - Help Desk Software of your Choice
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