Re : Service Catalog Service Inputs vs Additional Fields
We have plans to improve the Resource section in the Service Catalogs. We have this requirement in our Road Map and will start working on this feature post 8.2 release.Thanks,K. Andrew NavinSDP Support...
View ArticleRe : Exchange 2010 - Problem connecting to mailbox
THis is now connecting but the mails from the mailbox are not pulling through to create tickets. thanks
View ArticleRe : Exchange 2010 - Problem connecting to mailbox
Graham,As discussed execute the query sent to you in the email and update me.regards,Priya KSDP Support - FAQServiceDesk Plus - Help Desk Software of your Choice
View ArticleRe : AddRequest API
i using Servlet APIalso write some code like this:connection.setRequestProperty("Content-type","application/x-www-form-urlencoded");connection.setRequestProperty("Charset", "UTF-8");
View ArticleServiceDesk Plus 8125 Released
Dear Users,SDP 8125 has been released and can be downloaded from the URL below,http://www.manageengine.com/products/service-desk/download.htmlBelow are the list of Issue fixes and Features,Issues fixed...
View ArticleRe : Report on unlicensed software under Managed
Hi,Please use the query below to generate the report.SELECT SoftwareList.SOFTWARENAME "Software",SoftwareManufacturer.NAME "Manufacturer",SoftwareType.SOFTWARETYPE...
View ArticleRe : Report on unlicensed software under Managed
Hi,Please use the query below to generate the report.SELECT SoftwareList.SOFTWARENAME "Software",SoftwareManufacturer.NAME "Manufacturer",SoftwareType.SOFTWARETYPE...
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Additional fields problem
Has anyone had a problem with the incorrect default value showing for an additional field when creating via a template?I have a field which contains drop downs of 0,1 and 2. It always defaults on 0...
View ArticleRe : time report
Hi Stephen, Thank you very much for the information above. Do you know if there is a way to format the accompanying chart to show average time taken per category instead of total number of requests...
View ArticleRe : Associate Product to Vendor
Can you send me some screen shot of this case so that I can understand it better?regards,Priya KSDP Support - FAQServiceDesk Plus - Help Desk Software of your Choice
View ArticleRe : Additional fields problem
Maybe the 0 value is preselected in the corresponding incident template. Did you check that? [admin => incident templates]
View ArticleRe : Additional fields problem
Hi Demetrius,Thanks for the reply, unfortunately in the template everything is ok as it defaults to "Select". It is only when you create the template that it automatically defaults to 0, yet I don't...
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Re : Problem searching archive requests
I tried to change technician to requestor and then back to Technician and the problem persists. Below is screen shot of role assigned.
View ArticleRe : No request shown and no filter working after 8123 upgrade
Hi Priya,SDP surprised me! As planned, using a fresh installation on 2008 R2, I've done exactly the same steps I did last weekend and no issue has come up! So in my new enviroment SDP is working fine...
View ArticleRe : Error editing workstation
I think I resolved this problem. In looking through the logs, I saw a message regarding the Java heap running out of memory. A user also reported an error message on screen to that effect as well....
View ArticleRe : set default value when creating default request
Go to admin / incident templates and edit the default request template - should be the one at the top of the list or the only one if you've not made any others.Set the fields to be what you want the...
View ArticleRe : Service Desk New Request Via Email
Can you set your servicedesk email account to send a copy of all incoming emails to another mailbox?Then you can use that mailbox for storage and archive?Regards,Dean
View ArticleIpad mobile service desk plus app
Yesterday there was an update on my ipad for the ME service desk plus app. Since the update the app will not launch. Is there an issue with the app now?Should I not update my iPhone if the App Store...
View ArticleRe : Deleting archived requests directly from DB
Does the archived request table include a link with disk path to the associated archive files it has linked for conversations, etc?Thanks,Dean
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