Re : Sorting customized views
Hi,currently unavailable in the product but I can see it listed as:SDF-46816Option to reorder the request View liston here: https://servicedeskplus.wiki.zoho.com/SDP-Features-List.html somewhere...
View ArticleHow to...
Hi All,I am new to ManageEngine Plus as a Administrator, I have used it as a tech before but I cant seem to set it up properly. Have a few questions, I might be missing some steps but I prefer asking...
View ArticleCollecting Warranty information during asset scans - how?
When doing asset scans, how do I get warranty information? This data isn't being returned when I do asset scans.Right now, I'm just testing on scanning about 10 Dell servers. It collects all the...
View ArticleRe : SD Running Slow
Yes, my issue was reolved by following the commands to remove Shadow Redundancy in Exchange 2010. Thanks!
View ArticleRe : Asset disappear (PC)
Thanks for the link but I've already did all this long time ago
View ArticleRe : Backup not works SDP Professional 8121
Hi Mauricio,As discussed today the Backup Technician works based on the due by time. Since the due by time was not set for the ticket the backup technician was not applied.Thanks,K. Andrew NavinSDP...
View ArticleRe : Asset disappear (PC)
Please recreate the issue and send us the Support Files so that we can analyze the logs and get back to you. The support files can be created under the Support Tab and you can email it to...
View ArticleRe : Software Summary Report in SD+ - Advanced Filtering, Users, can only see...
This issue will be fixed in a post 8.2 release.Thanks,K. Andrew NavinSDP Support - FAQServiceDesk Plus - Help Desk Software of your Choice
View ArticleRe : Interesting message within source code
What you see in the page source is normal and this will not result in any issues during the upgrade.K. Andrew NavinSDP Support - FAQServiceDesk Plus - Help Desk Software of your Choice
View ArticleIncident Catalog Icons
We are creating new template categories and was wondering how we can reuse the icons that were there originally.
View ArticleRe : request for report. need a report to show incidents against SLA times
Could you please check out the below forum link ?https://forums.manageengine.com/topic/time-taken-to-respond-and-time-taken-to-resolveregards,Rachana ApuSDP Support - FAQServiceDesk Plus - Help Desk...
View ArticleRe : KPI report for MTR
Hi Subramanian, Please i need the query for MSSQL. Also i need to add crietrial for "Group Name". Thanks a lot!! Mauricio
View ArticleRe : New Query Report
You can edit the datelimit as per the format given below. For Requests responded to within the SLA: SELECT CASE wos.IS_FR_OVERDUE WHEN 0 THEN 'No' ELSE 'Yes' END "Is FR Overdue", COUNT(*) "Count" FROM...
View ArticleRe : KPI report for MTR
Hi,You could create a custom report to get the time to resolve the request.In ServiceDesk Plus, go to Reports > New Custom report, choose Tabular report, select the 'Request' module and proceed to...
View ArticleRe : ServiceDesk Plus iPad Application
iPad app is already available in AppStore. Regards,Jayakumar
View ArticleAdding groups security to Change Control
SDP Team, We have other departments outside of our IT department that use SDP for managing request. To make sure these other departments only have access to their request I have created a technician...
View ArticleRe : How to...
You can configure the outgoing emails from under Admin-> Mail Server Settings-> Outgoing. Once the outgoing emails are configured, you can enable the notifications from under Admin->...
View ArticleRe : Require Techs to Link Solutions ID to Request-Resolutions
Question. What does it take to get a feature request in the development timeline. I'm sure this will not able be helpful to myself and my team but for many others. Thank youMarcus IT Support Manager
View ArticleRe : Searchable Tasks
Is this there a time line for this feature? Thank youMarcus IT Support Manager
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