Re : Problem with copying SLA's
Any before i'm ask i have made sure the setting "copy default" is selected after i make the change to push them out.
View ArticleWorkflow is slow
Every 30 min servicedesk creates a new request with text:Workflow is slowDate(19 Mar 2013 16:30:01:350).Difference (seconds): 8265Time of latest log record: 19 Mar 2013 16:10:45:000Time of...
View ArticleRe : External email
i also have the same issues with Craig. i try to reply to external user via the system the "sending notification error". but via may internal email company its working.only to another email company is...
View ArticleRe : External email
Harith,This issue could be due to relay settings in Exchange server. Please check the relay setting in Exchange Server.Regards,Priya KSDP Support - FAQServiceDesk Plus - Help Desk Software of your Choice
View ArticleRe : Workflow is slow
Russell,Please elaborate the question that you have about Servicedesk so that I can assist you.Regards,Priya KSDP Support - FAQServiceDesk Plus - Help Desk Software of your Choice
View ArticleRe : Active Directory Authentication
Lakend,Please send me the Serverout files from SDP-home/server/default/log folder. Also let me know the build number of the application from About link near the logout link.Regards,Priya KSDP Support -...
View ArticleRe : Change request ID identifier ##Number## to something else.
The original post is about changing the identifier(the delimiters which helps the application to recognize whether the e-mail that is fetched is a reply to an existing Request) but your question is...
View ArticleReport respond time and resolution time in percentage
Hi, Is the any templates for query to generate report for respond time and resolution time in percentage. Below is sample report table that I'm looking at. Thsi report is for monthly basis. Please...
View ArticleRe : Workflow is slow
Servicedesk Plus version 8.1.0 8121 have installed on Microsoft Windows 2003 standard R2, base - MSSQL 2005 standard.That requests generates by servicedesk automatically. I don't know why, I couldn't...
View ArticleRe : Reset Request ID
Please stop the application and then connect to the database and perform these steps and see if that works.MaljeevSDP Support - FAQServiceDesk Plus - Help Desk Software of your Choice
View ArticleRe : Iphone app speech
Could you try logging into our demo setup using your iPhone App and let us know if the issue persists.Server Settings : demo.servicedeskplus.comPort : 80Protocol : httpusername : demopassword : demoK....
View ArticleRe : What Features you would like to see in ServiceDesk Plus in 2013 ?
1. In the Purchase Order module, it would be very useful if you could make it so each PO can either have one GL Code for all items or a GL Code per line item. Where I work, we have many buildings and...
View ArticleRe : What Features you would like to see in ServiceDesk Plus in 2013 ?
The best thing ManageEngine could do? Put all these enhancement requests up in a legible, searchable format, and allow your licensed users to vote. A forum post like this achieves nothing. I know it's...
View ArticleNumber of Asset licenses keeps on increasing unless
Number of Asset licenses keeps on increasing eventhough products were not added. If you go to Admin, Assset management, Products, you will see a list of products that were not added. How do we control...
View ArticleRe : Workflow is slow
Russell,If that is the case, can you try adding the Subject of this mail in Junk filter under admin-->Notification rule, so that this notification is not sent out from Servicedesk.Regards,Priya KSDP...
View ArticleRe : Generation of report using a query
Hi Aakash,To run query reports, login to ServiceDesk Plus, go to Reports > New Query report, copy the query to query editor and run the report.Regards,Stephen
View ArticleRe : Report Generation
Hi,To run query reports, login to ServiceDesk Plus, go to Reports > New Query report, copy the query to query editor and run the report.Regards,Stephen
View ArticleRe : External email
Criag,Recreate this issue and send me the support file from Support tab.Regards,Priya KSDP Support - FAQServiceDesk Plus - Help Desk Software of your Choice
View ArticleRe : Customizing Print Customizer?
Is that you want to have customized print option for printing out request?Regards,Priya KSDP Support - FAQServiceDesk Plus - Help Desk Software of your Choice
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