Re : Preventive maintenance: Periodic Schedule
You can create a task to run every Monday at 3.00 PM. However you cannot configure to run the tasks once in eery two weeks. This is option is unavailable in the Product. Let me forward this option to...
View ArticleClik here to view.
Asset/Workstation filter is not working
Hi,we have an issue with Filter from Asset/Workstation.If we set following filter, nothing happens.Could you please check?BR
View ArticleRe : Preventive maintenance: Periodic Schedule
If I create a periodic schedule at 15:00 monday (real life time) and set the period as 14 days, I can create a task which reoccurs every two week at the same day and time. I believe you should add...
View ArticleRe : Report on the TO field
Demetrius,Please use this query to get the output. Execute the query in New query reports under reports tabSELECT * FROM workorder wo LEFT JOIN workorder_recipients wor ON...
View ArticleRe : MySQL Error "Column count of mysql.db is wrong."
Please let me know the build of the application from About link. Send me the .err file under SDP-home/mysql/dataRegards,Priya KSDP Support - FAQServiceDesk Plus - Help Desk Software of your Choice
View ArticleRe : Postgre database
Currently we do not have an option to import data directly into the database. Could you let us know what information you are trying to Import?If you are trying to import Requests you can make use of...
View ArticleRe : Automatic report generation
You can copy the query onto the query editor under Reports-> New Query Report and click on 'Run Report' to generate the report.K. Andrew NavinSDP Support - FAQServiceDesk Plus - Help Desk Software...
View ArticleRe : What Features you would like to see in ServiceDesk Plus in 2013 ?
I believe this has been stated already, but I will add it again. Please integrate the task with the requests. Having to switch between different queues is confusing for the technicians. If there is...
View ArticleRe : WO and CM task report needed.
Please use the below queries. Select WorkOrderToTaskDetails.workorderid'Request ID ' , taskdetails.taskid'TaskID', TaskDetails.TITLE'Task Title' ,TaskDetailsOwner.FIRST_NAME 'Task...
View ArticleRe : Who Assigned Request
You should be able to see this in the History Tab on the ticket.
View ArticleRe : Who Assigned Request
If the ticket was created and assigned at the time of creation it will only show created in the history. But it WILL be the creator who assigned it.The history tab will only show show assigned it as a...
View ArticleRe : Change SSH port
Has there been any movement on this? My HP Lefthand SANs use port 16022 and fail scans because the default port that SDP uses is 22 and there doesn't seem to be a facility to change it.
View ArticleRe : Case Aging Reports
You can edit the groupname and then run the query. To retrieve count of all request which are open or any other pending status is SELECT COUNT(WORKORDER.WORKORDERID) 'Total Pending Count', COUNT(CASE...
View ArticleRe : Computer with specific Site and Software in table ?
Please refer this forum link.https://forums.manageengine.com/topic/purchased-vs-installed-software-details-grouped-by-siteregards,Rachana ApuSDP Support - FAQServiceDesk Plus - Help Desk Software of...
View ArticleRe : Report work Tecnicians SDP
Edit the datelimit and then run the query. select wo.WORKORDERID 'Request ID' ,(select CASE WHEN wohd.COLUMNNAME = 'OWNERID' THEN 'Technician' ELSE 'GROUP' END ) 'Changes...
View ArticleRe : Creating a report that summarises both sum of count and time spent
Please send us the below details.1) Database: MYSQL or MSSQL2) Version and Build of ServiceDesk plus you are using3) Columns Required in the Reportregards,Rachana ApuSDP Support - FAQServiceDesk Plus -...
View ArticleRe : Request Summary on dashboard
Please let me know what database are you using for servicedeskplus.regards,Rachana ApuSDP Support - FAQServiceDesk Plus - Help Desk Software of your Choice
View ArticleRe : Request Summary on dashboard
Hi Rachana. I too would like to have that queryMSSQLThank you. Mauricio
View Article