Re : Issues with version 8.2 Build 8200
Greenant,Can we arrange for a remote session to look at this case? Please send your contact details along with this forum link to Support@servicedeskplus.comRegards,Priya KSDP Support - FAQServiceDesk...
View ArticleRe : notify the requester when a tech replies to the request email
HI Priya and thanks again for your reply - just to clarify all technicians have this issue even newly created techs. will i have to run the query for all techs even when im creating new techs? Thanks...
View ArticleRe : Group SLA View
Thank you for sharing us your suggestion. Let me forward your proposal on SLA view to the development team.Regards,Priya KSDP Support - FAQServiceDesk Plus - Help Desk Software of your Choice
View ArticleRe : Web services Integration Support for SDP
Hi Sothman,In the recent Service pack, SDP 8202, we have released code plug in integration from Request module. The release notes of 8202 can be viewed at :...
View ArticleRe : notify the requester when a tech replies to the request email
Russ,You can even give your email address in the query. I believe you are one among the technicians in Servicedesk.Regards,Priya KSDP Support - FAQServiceDesk Plus - Help Desk Software of your Choice
View ArticleRe : notify the requester when a tech replies to the request email
Thanks Priya, i have run this query however this has made no difference if i reply to an email then it still created the reply but as a locked reply thanks russ
View ArticleRe : Change top background color in SDP+
is there any workaround for changing what "stn_moe" asked fortoo much blue
View ArticleRe : Show tasks to requestors
The option which you have requested is unavailable in the Product for now. Let me forward this requirement on task to the develeopeemnt team.Regards,Priya KSDP Support - FAQServiceDesk Plus - Help Desk...
View ArticleRe : New project - add user groups instead of individual members?
Is that you want to assign tasks to Groups instead of individual person?Regards,Priya KSDP Support - FAQServiceDesk Plus - Help Desk Software of your Choice
View ArticleRe : Associate a service request to project
Ivan,Requests cannot be associated to the Project Directly. However requests can be associated to the Change and the Change can be associated to the Project. This is the current workflow.Development...
View ArticleRe : SD 8127 fails to upgrade to 8200 and backup fails
Hi Santosh. Thank you very much. That is the solution I needed. The backups, both manual and scheduled are working and I was able to upgrade servicedesk to the latest version. Regards,Morris
View ArticleRe : Support RTL language
i still get scrambled sentences when it contains Arabic and English words
View ArticleRe : Mark a requester as a service account
Do you mean to say that technicians are not receiving the ticket assignment notification?Regards,Priya KSDP Support - FAQServiceDesk Plus - Help Desk Software of your Choice
View ArticleRe : Associate ChargesTable with Workorder
Thanks a lot Priya! It worked perfectly. Hope to see soon the new schemas for timespent or for any other tables that have changed with version 8200. Best Regards, Mathias K.
View ArticleRe : Import Changes
Apologize currently there is no option available to bulk import Changes in the UI and we do not recommend manual insertion of changes in the database.Regards,Priya KSDP Support - FAQServiceDesk Plus -...
View ArticleRe : Allow Requesters to have secondary email address
We have this feature added in our roadmap. Use this feature ID SDF-47303 as a reference to this case.Regards,Priya KSDP Support - FAQServiceDesk Plus - Help Desk Software of your Choice
View ArticleRe : Service Catalog - Items deleted
Can you check the system log viewer under Support tab to find out how this change has occurred. You can search with the concerned Service name.regards,Priya KSDP Support - FAQServiceDesk Plus - Help...
View ArticleRe : Problem with Work Log (8201)
Hi! We are getting the same issues with the worklog after upgrading to version 8203. RegardsAndreas, Knowit
View ArticleRe : can service Disk use Oracle database instead of MYSQL ?
Hi Abdulrahman,Currently Servicedesk does not support Oracle database. Servicedesk Supports Mysql,MSSQL and PGSQLregards,Priya KSDP Support - FAQServiceDesk Plus - Help Desk Software of your Choice
View ArticleRe : Android app not connecting, using app ver .1.1 and SD plus 8.1.0...
Can you please check whether the technician account is present under admin-->Requester list. If the login is duplicated then you will face this issue. App does not work for Multi domain configured...
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