Re : New project - add user groups instead of individual members?
Hi Priya,Yes instead of adding one user at a time, I would like to assign a group?ThanksJames
View ArticleTasks and Projects - how to filter out closed
Hi,Once we have completed a project we close it but this is still displayed on the all projects or all tasks, I am aware you can apply a filter but I would not want to do this every time, also in a...
View ArticleBuild 8201
Hi All, Where can I find the build 8201? I already have the 8.2.0 version installed, but I can't install the 8203 build. Thanks a lot!
View ArticleRe : Loan Feature
What is the status of this feature? I can not find a Loan feature and cannot find the status of the Feature ID: SDF-24210
View ArticleScanned workstations not getting reconciled
Hi - It appears that workstations are no longer automatically being reconciled when scanned. Our procedure thus far has been to enter the Service Tag for the asset created by the PO. When a...
View ArticleRe : Loan Feature
What is the current status of this feature request. I cannot find a way to loan machines out either and the Feature ID is not listed in the feature request log currently.
View ArticleRe : Build 8201
Hi Priya!I installed the 8202 and 8203 versions, but in the link about, still shows 8.2.0. In the upgrade process did not produce a mistake.What can it be?Thanks a lot for your support!.Betto.
View ArticleRe : Round Robin to a support group
With the current design when the Technician Auto Assign is enabled(with Round Robin Enabled),if the Request is updated with Site and Group and then ServiceDesk Plus performs the assignment in a round...
View ArticleRe : Build 8201
Please login to your application and next to the Logout button you will see a "Help" button with a drop down and on the dropdown,click on the 'About' option which should pop up a window with the exact...
View ArticleRe : Hide Dashboard Tab from Technicians
Currently the Dashboard tab cannot be completely hidden/disabled from the Technicians.MaljeevSDP Support - FAQServiceDesk Plus - Help Desk Software of your Choice
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Re : Summary report - help required
Any response on this or should I raise this as a support query/somewhere else?
View ArticleRe : SDF-50412 not working
I added a new device and enrolled, but it has not appeared in the assets.I have attached the support files from SDP. DC is not generating the files.. It just sits with "Creating support file". I have...
View ArticleRe : Feedback's on Project Management module
Alagar, I'm referring to the Project Members on the project level. If I create a new project, I should automatically be a member in the project (Project Manager or Project Admin). The current...
View ArticleRe : Notifications for 'on-hold' service requests
It'd be great if there was just a General Notification rule that sends an email to the requester and/or technician when the Status is changed. Right now, I see in the Admin settings that you can...
View ArticleFirst response time violated issue
We are facing a problem that some of the requests created is showing first response time violated message. I know this depends on the SLA timings set. But my question is that what should I do in the...
View ArticleRe : Notify of request Status change or Technician assignment
any update on this? if there's a way to receive notifications when status is changed?
View ArticleRequester Permissions
Hi,I wanted to know if there is anyway to allow requesters to edit their own requests after the request has been created and submitted. I realize that you can format templates to allow requesters to...
View ArticleRe : Change: Notify will link to blank page
We have considered this as an issue where the requesters gets a blank page while accessing the Change links.You may further track the issue with an Issue ID: SD-50743.MaljeevSDP Support -...
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Re : Reusing usernames results in conflict
I guess there is only "pepo" and no "popo" Like Dean was saying,delete Peter Pope from the application but he will still be on the tickets created by him as we keep just his name in the database to...
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