First response
Hi SDP Team, Good day! I would like to ask what is considered as first response for an issue raised from the application. So the SLA would not be violated? Thanks, Mark
View ArticleFeature Request: Expand associated incidents/requests iframe size in...
The iframe that displays all of the associated requests/incidents for a Change/Problem only displays 3 requests at a time. When you have 10+ (or in my case now, 25+) requests, scrolling the list gets...
View ArticleRe : HotFix 7514 Released
Please open up the setcommonenv.sh file under ServiceDesk Plus MSP\bin, change the first line rom DIRNAME=`dirname $0` to DIRNAME=`pwd`. This worked well with me. Indra
View Articlevendor deletion
If I delete a vendor, what happens to the purchase orders that were written for that vendor and any assets that were associated?
View ArticleRe : Removing unused software entries
What about removing the manufacturers without any software allocated to them ?? do you have a query for that one ?
View ArticleRe : CMDB adding field & field types
Hi,I am sorry for the delay in responding to this post, out of the three features that you have suggested one the option to set a default value for pick list is in our road map, the feature id for this...
View ArticleRe : CMDB adding field & field types
Hi,I am sorry for the delay in responding to this post, out of the three features that you have suggested one the option to set a default value for pick list is in our road map, the feature id for this...
View ArticleRe : Custom Report Help, Custom Asset Field
Hi Marc,Sorry for the delay in response, if you have added Workstation-Additional Fields then it will be stored in workstation_fields, if it is Asset-Additional Fields then the value will be stored in...
View ArticleRe : Changing type of a request
Hi guest, This feature was added in build 8202 that was released on 3 May 2013: SDF-50417 : Option to convert a Incident to Service Request is introduced. Best regards, Demetrius
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Re : SLA Warning Notifications
Hi guest, You will find the "escalate before" option while defining the SLA: Best regards, Demetrius
View ArticleRe : improper behavior for approval actions
We acknowledge this has an issue and the same will be fixed in one of the hotfix. Use this issue ID SD-50862 as a reference to this case.Regards,Priya KSDP Support - FAQServiceDesk Plus - Help Desk...
View ArticleRe : Report used Service Request templates
HI Fredrik,Please use the query below to generate the report.SELECT serd.NAME "Service", reqt.TEMPLATENAME "Template", COUNT(CASE WHEN MONTH(dateadd(s,datediff(s,GETUTCDATE() ,getdate()) +...
View ArticleRe : Escalation report
Hi Ron,Please use the query below to get the list of Requests which as violated the Group pickup time.MSSQL database:SELECT wo.WORKORDERID "Request ID",MAX(aau.FIRST_NAME) "Requester",MAX(qd.QUEUENAME)...
View ArticleWorkstations with Microsoft Office
Please use the query below to get the list of workstations with Microsoft Office.MSSQL database:SELECT MAX(workstation.WORKSTATIONNAME) "Workstation",MAX(aaaUser.FIRST_NAME) "User",MAX(aaov.NAME)...
View ArticleRe : SD+ Agent
We have exactly the same problem. Servers are scanned every day with Success but it is not showing any Agent ID in the CI Info page and they appear in the "No Agent Installed" List. However if I do a...
View ArticleRe : Is Manage Engine Pink Verified?
Hi Ozge.kamer,We have initiated the process for this. We dont want to provide a time line till we have cleared the process.regards,Uma..SDP team.
View ArticleRe : Business Rule Move To Site
Hi Mauricio,Your requirement differs from the original requirement. Your need is to set Site for the request raised by a new Requester based on the email domain. Our apologies as this is currently...
View ArticleRe : chrome and incident/service catalog template
Thanks Maljeev for the update.Best regards,
View ArticleRe : Custom Query Summary Report
Hi,Please use the query below to generate the report. I have modified the query to get the count of pending requests instead of the open and completed, instead of the closed requests. You could modify...
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