Re : Projects Tab Causes Problems
Yup, this is a known issue and you can use this issue id SD-50537 as a reference to this case.Regards,Priya KSDP Support - FAQServiceDesk Plus - Help Desk Software of your Choice
View ArticleRe : Workstations with Microsoft Office
Hi Eric,Please use the query below.MSSQL:SELECT MAX(workstation.WORKSTATIONNAME) "Workstation",MAX(aaaUser.FIRST_NAME) "User",MAX(aaov.NAME) "Site", MAX(net.IPADDRESS) "IP Address",MAX(di.DOMAINNAME)...
View ArticleRe : Custom report - All computers per AD domain with a specific software
Hi,Please use the query below to generate the report.MSSQL:SELECT MAX(workstation.WORKSTATIONNAME) "Workstation", (SELECT STUFF((SELECT softl.SOFTWARENAME + CHAR(10) FROM SoftwareGroupMember sgm LEFT...
View ArticleRe : Template for 'Submit for Approval' on request???
You could find this template under Admin\Notification Rules\ E-mail Templates for : section which is called 'Notifying for Approval'.MaljeevSDP Support - FAQServiceDesk Plus - Help Desk Software of...
View ArticleRe : Notes field in chronological order with the replies
Currently this is not configurable in the application but we will be considering this feature in the next revamp of our UI.MlajeevSDP Support - FAQServiceDesk Plus - Help Desk Software of your Choice
View ArticleRe : Update actual start and end dates of task based on the dates set for the...
Hi Ivan,Use this feature ID SDF-50886 as a reference to this feature with worklog.Regards,Priya KSDP Support - FAQServiceDesk Plus - Help Desk Software of your Choice
View ArticleRe : Feedback's on Project Management module
Hi , speaking to our team regarding the project module i have to say there is alot of good comments regarding how nice it is to use. one thing came up with the attachments you can add. when adding an...
View ArticleRe : Technician Availability Report
Hi Demetrius,Please use the query below to generate the report specific to Support groups. You can change the group name 'Network' to the bottom as per your requirement.SELECT aaauser.FIRST_NAME...
View ArticleRe : Technician Availability Report
Hi Stephen, Thank you. Is it possible to add the support group as a column on the report? Best regards, Demetrius
View ArticleRe : How Move folders fileattachments and inlineimages
You can configure the fileattachments alone to a different directory by configuring the option "Configure a path for saving the attachment" under Admin\Self-Service Portal Settings.MaljeevSDP Support...
View ArticleRe : Custom Query Summary Report
That works! I would like to do one tweak. What on the filter needs to change in order to display all groups with the exception of Network or Printer Problems? Right now it is only tickets for those...
View ArticleRe : Graphique interface for solution in the customer interface
That would for sure make Solution nicer to work with. It would also be very useful if you could include some kind of version control, (best before date or forcing authors to review old articles....
View ArticleRe : Broken Attached Image in description after editing ticket
That, I am unsure because the image was put into the request by the requester, not the technician. And I doubt I could find out at this point if the image was copied and pasted into the request or by...
View ArticleRe : Add Technician or email address to Note
Thank you. The reason we like to use the notes for conversations between technicians is for two reasons:One, it's quick and easy to add a note - you don't have to open up the request to add a note....
View ArticleRe : Feedback's on Project Management module
Hi Russ, We are not showing the attachment description and the same will be fixed in upcoming hotfix.Hi Will, Project Admin can see all the projects , milestones and tasks. When he is...
View ArticleRe : Delete History, Trash Can, Undo
We do have that on our Feature's List and you may further track the same with a Feature Id: SDF-35370.MaljeevSDP Support - FAQServiceDesk Plus - Help Desk Software of your Choice
View ArticleRe : Closing calls with linked requests
Hello,I agree with the last 2 posts. Please can you enable this feature. It would be hugely beneficial.thanksBruce
View ArticleRe : Feedback's on Project Management module
ok brilliant and thanks for the reply, any idea as to when the upcoming hotfix will be? thanks again Russ
View ArticleRe : Add Technician or email address to Note
Thank you for your explaining in detail.regards,Priya KSDP Support - FAQServiceDesk Plus - Help Desk Software of your Choice
View ArticleRe : Manage Engine Service Desk Plus on iOS device
By default Iphone App will you AD authentication. It will not support Multi Domain login. Requesters cannot login. Make sure you have generate the API key for your account from Admin-->Technician....
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