Re : Schedule automatic active directory imports from several domains
Hi all, We have configured 4 domains in SDP and all 4 domains are synchronized during the scheduled import. Single-sign-on is also working for all 4 domains, but it depends on the browser...
View ArticleRe : Schedule automatic active directory imports from several domains
Thank you very much for your answers.
View ArticleRe : A question regarding change impact.
Hi Sunil, Thanks. I was hoping for a simple listof affected systems, but the CMDB map will probably suffice. I'll investigate further, and get back to you if I wish to try the beta. Ian
View ArticleRe : Unassigned requests not as good highlighted as done in previous version
Hi Priya, It´s ok. Thanks a lot!! Mauricio
View ArticleUpgrade consistently fails to upgrade from build 8206 to 8208
Hello guys, Never had issues with this before, since Postgres a bit more tricky it seems though...I already have succesfully restored a 8206 build because it would not start anymore after i tried to...
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error on reports - total value of time spent (request+tasks)
Hi, When I insert the time in task inside request, the time not appear in my reports. Look this example: I put 6 hours associated to the worklog task, and 5 hours in the request worklog directly On...
View Article'Email the Technician' is not working for request
Gents, I found the following issue. If I send 'email the technician', there will be no any history about this message in the request. It's a BUG!Helpdesk email is added into CC field by default, but...
View ArticleAsset Scan reports Office 2010 wrong Procuct Key
Hi,the last version of AE_SCAN.VBS fails to get the right P.Key of Microsoft Office 2010 (while it works correctly for Visio for example).See the atthaced image (the right P.Key is reported in cmd...
View ArticleAgent not installed Report
Dear Support, I need a report that show me the asset who haven't installed the agent. The database server is mysql and the version of SDP is 8208Can it be possible?Thanks a lot!
View ArticleRe : Utilizing task dependency in incident templates
I too have a significate need for task dependencies to servce a function. We allow managers to file an Employee Terminiation request and all the tasks were created to include assignments to the various...
View ArticleRe : Acknowledge Requester by First Name?
I can understand the requirement of this feature. This feature is added in the roadmap. Refer to the feature ID SDF-23697 as a reference to this case.Regards,Priya KSDP Support - FAQServiceDesk Plus -...
View ArticleRe : Get the system tray icon back?
Hi Barry,May I know the OS in which the application is installed. Are you running Servicedesk as a Service? Also let me know the build number of the application from Help-->aboutRegards,Priya KSDP...
View ArticleRe : Full Feature Android App
Steve,I can understand your requirement. This feature is been forwarded to the development team. Yes, Iphone App has the same limitation.regards,Priya KSDP Support -...
View ArticleRe : Get the system tray icon back?
Hi PriyaIt is running on server 2008 R2 and is build number 8208. The system runs as a service automatic start up as local system account with interact with desktop enabled.Desktop Central tray Icon...
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service desk plus with MSSQL service couldn't start
hi i installed ME SDP over SQL server full 2008 R2 created SQL authentication account called MEuser "sysadmin" on SQLinstall ME using settings SQL server - Account the DB i created successfully and...
View ArticleRe : How to Install Service Desk + Sql Server 2008R2 Express
i've the same issue i did all this config and DB i created in SQL well but service take very long time to start and nothing happened? please advice ?
View ArticleProject Module-Confused by Technican Role
I am looking at starting to use the Project module and get confused by the Project Role in the Technicians profile. I get a choice between Project AdminProject ManagerTeam LeaderTeam Member The issue...
View ArticleRe : New work log owner
Is there any news about changes at default settings for new work log owner?
View ArticleRe : Finding cost related to to CRs?
Hi,I believe it could be the 'ChargesTable' that will give you the Costs associated to ChangesTimespentTech_chargeOther_chargeTotal_chargeselect * from chargestableRegardsset3 Solutions
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