Re : Email Seperator
Thanks Priya I figured it out. We use a program called Exclaimer which handles placing signatures on emails in our Organisation. The problem was when emails were being generated the signature would be...
View ArticleRe : Tasks
Hello, I currently use an Excel sheet to track my IT To-Do list. The list is very similar to the task system from SD+. It contains the following fields: Task description, Tech assigned, Expected...
View ArticleRe : Worklog Report
Stephen, First of all, good job on creating these reports queries. Is there a way to set the timestamp to last week so I can have report that show last week values?
View ArticleRe : DueBy Date - Can I this in Business Rules?
I am still not sure how you achieve this condition "Execute the Rule 48 Hours since last update" under Business Rules but based on the DueByDate you can configure SLA Escalation mails under...
View ArticleRe : ServiceDesk Plus Technician Scheduler: Option for Shifting Schedules
This is still on the RoadMap and currently there is no timeline available on the same.MaljeevSDP Support - FAQServiceDesk Plus - Help Desk Software of your Choice
View ArticleInternet Explorer 10 support
Hi there, Could you please confirm as of when ServiceDesk Plus will fully support Internet Explorer 10?Best regards,Demetrius
View ArticleRe : Tasks
Thank you for your inputs.Regards,Priya KSDP Support - FAQServiceDesk Plus - Help Desk Software of your Choice
View ArticleRe : New work log owner
Let me check this requirement with the developeemnt team and update you.regards,Priya KSDP Support - FAQServiceDesk Plus - Help Desk Software of your Choice
View ArticleRe : Schedule automatic active directory imports from several domains
Schedule AD import will import the Users from the Ou's which you have selected during the last scan for a domain.Regards,Priya KSDP Support - FAQServiceDesk Plus - Help Desk Software of your Choice
View ArticleRe : Schedule automatic active directory imports from several domains
But that will work for all the AD domains I have? Or just for one?Thanks
View ArticleRe : Variables in Reply Template
+1 here as well. I am not sure why this feature would take so long to implement, considering notification templates can already do the same. And if SDF-39725 is an actual feature ID, it is not listed...
View ArticlePurchase Order Approval not working
I just updated our system to 8207 and now when our admin goes into the PO system and edits a PO, she is making notes and marking equipment arrived, she now cannot approve the PO, even though she is...
View ArticleRe : Purchase Order Approval not working
We too suffer this issue and reported it back a month ago. It is an acknowledge problem, but very annoying to lose this functionality (especially at the busiest time of the year for us as our Fiscal...
View ArticleRe : Feature Request - Notification Groups and Rules
Dave, Your suggestion to have notification group in ServiceDesk Plus has been added to our road map as feature request. This feature will be considered for inclusion based on the priority and...
View ArticleWorklog Description does not wrap
When viewing the worklog description in a request, it does not wrap in the field. It just keeps going across the page. The only way to shorten it is to manually hit enter after each line.
View ArticleRe : DueBy Date - Can I this in Business Rules?
Product: Manage Engine SupportCenter PLUS 7.9.0 Build 7913Go to the Admin TabIn the Main Settings, choose Business RulesClick New Business RuleModify "Execute the Rule" so that it is "When a request is...
View ArticleRe : configure service desk plus with IIS
Hi Priya, I have tried this but I am being told that port 80 is occupied. I have tried disabling HTTP to free up port 80 but I am still unable to load service desk plus on port 80. Do you have a way...
View ArticleRe : Worklog Report
Hi,You could use the below query to get the work logs added for last week.MSSQL Query.SELECT COALESCE(wtk.WORKORDERID , wo.workorderid) "Module ID", 'Request' "Module", CASE WHEN MAX(tk.TASKID) IS NOT...
View ArticleHide technician on customer requests list
Hello, If we hide then technician on request form to requester, then customer requests list shows the column with "Not-Auth" value. Is it possible to automatically remove this column on requests list...
View Article