Re : Mail Commands not working
We are having the same issue in setting support group for incidents via email using the default delimiters. All other items are parsed properly. Setting Group by email works in our test environment but...
View ArticleResolution tab brings up Solutions
We updated Service Desk last night to the latest version. Now, when a technician clicks the Resolution tab within a ticket, it brings up Solutions. The technician has to then click the Resolution tab...
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Re : Purchase Request module
Hi Steve,We had a few issues fixed in the Purchase request module after the initial release however we have not made any behaviour changes in the Purchase request module as of now. With respect to...
View ArticleRe : Resolution tab brings up Solutions
I think there is a hack to a config file to allow this. It's been a popular point of complaint. Search the forum and you'll find info.Hopefully they'll be making a fix or an admin option for this in a...
View ArticleRe : How to stop duplicate tickets being emailed.
Hi Mauricio,Good Day,We are yet to start working on this feature to auto merge request replies send by Cced users hence we would not be in a position to provide an ETA for this enhancement...
View ArticleTechnican Appear in drop down list while creating a ticket but it doesnt...
We are currently experiencing and issue when trying to select a technician who appears in the pick list but doesn't actually have a real tech accounts how can we remove this bug.Our Current Your...
View ArticleRe : TLS 1.2
TLS 1.2 was added last year. You may need to update your version if you don't have it.
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Feature Request: Hide Task Types in Gantt Chart
Would like to have the ability to show/hide the task type legend while viewing a project gantt chart.As our task type list grows, the view is becoming cluttered.SD 9217 EnterpriseMS...
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Feature Request: Add roles as a filter to User Groups/Send notifications to...
Two part request:1. The ability to filter and create a group based on roles (i.e.: all SD techs, Service Approvers, etc..). This comes in handy if we have roles assigned throughout the organization...
View ArticleRe : Script Master - 10: How to integrate ServiceDesk Plus with HipChat.
So you're showing us how to use a 3rd party chat tool with sd+ instead of releasing your own chat tool? Couldn't the time spent figuring out integration be better used releasing an enhancement to your...
View ArticleRe : Problem with renew ServiceDesk Plus Free Edition license
Hi,Please send an e-mail to renewals@manageengine.com and we should be able to help you with the renewal process.RegardsPrince Rozario
View ArticleRe : Resolution tab brings up Solutions
You need to directly change a table in the database. Instructions are in this discussion:https://forums.manageengine.com/topic/resolution-vs-solution-when-closing-ticket#49000008294002
View ArticleRe : Resolution tab brings up Solutions
Hi Guys,Good Day,Let me explain you the current behaviour of ServiceDesk Plus Behaviour of Solution suggest for technician under resolution feature : Autosuggestion of solution in the...
View ArticleRe : Query of All Forward Request
Hi,Please use the below query.select wo.workorderid "RequestID",wo.title "Subject", wor.to_cc_bcc "Parent Request",wor.recipient_email "Parent request email ", cr.TO_CC_BCC " In...
View ArticleRequired Field
I never noticed this until I was asked if I could make the Site field a required. There is no option to do so. Would that be correct? All other fields has that option.
View ArticleContracts: Link to Site
It would be nice to be able to link a Contract to a Site, so that technicians can only see the contracts that are in their scope / regional perimeter.Antoine
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How to drop Canceled changes from My Unapproved Changes
There’s a section of the Home page, called My Summary, that shows Requests, Changes, etc. There’s an item called Unapproved Changes where pending changes will appear.If you cancel a change, it will...
View ArticleRe : Scripts and Multi-Select dependancy
Thank you for getting back to me. I was able to get it to work.I'm curious still, does this only work on additional fields? Can we not make an additional field dependent on the Category or the Status...
View ArticleRe : Budget
Hi Bart,You can vote by giving a like to the Original poster (George Alvarez) at the top of this thread.
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Feature Request: List module in Translation search
Add the ability to see where a search result is found when implementing a translation.For example, we would like to edit a Project Task field 'additional cost ($)' to another name, but when you search...
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