Re : Change Site based on Requestor's Site
Hi Steven,Good Day,Let me explain you the current behaviour of the application,Requester who belong to sites which are present under refer default settings (default configuration we provide) will...
View ArticleRe : Project to Request Linkage: 1 to Many
Hi Jason,Good Day,Thank you for your suggestion,I will check with our product development team with respect to your enhancement request and get back to you with an update.
View ArticleRe : Purging old tickets?
Hi Demetrius,Thank you for the information! We're going to have multiple groups creating tickets but only one group needs to archive and purge. I see in the settings that there's an option to "Allow...
View ArticleRe : Query Report - Stale tickets
Hi,Please send us the below details to develop the SQL query.1) Database: MYSQL or MSSQL or PGSQL.2) Version and Build of ServiceDesk Plus you are using.Login to ServiceDesk Plus, click on Help >...
View ArticleRe : New Purchase Request/Purchase Order UI
How do I access the new UI? Is this in beta?
View ArticleRe : Requests and tasks for each project by status
Hi,Please send us the below detail to develop the SQL query.Database: MYSQL or MSSQL or PGSQL.SDP Support - FAQ ServiceDesk Plus - Help Desk Software of your Choice
View ArticleRe : Notification Bell Doesn't work
Hi,Problem resolved.The problem was in external IP where 8081 port was closed.Thanks for the help.
View ArticleBlank comment/history pages for project milestone records
Is it normal that only the project creator can see the comments and history pages of the project milestone within the project. Other roles assigned to the project cannot see or make comments and...
View ArticleRe : Sorry an error has occurred - Custom Report (CMDB)
Hi,This is probably because of that the report wizard adds the aggregate function MAX() in the SELECT of a query. If you have a possibility to check the query that is executing then you would see that...
View ArticleRe : New Purchase Request/Purchase Order UI
Hi Viscardi,Good Day,The new UI for Servicedesk Plus has already been released. Kindly go to demo.servicedeskplus.com and check the new UI.
View ArticleRe : New Purchase Request/Purchase Order UI
I cannot find the exact time when this was released. It was implemented in the On-Premise edition around build 9.23X. (I am using the Enterprise edition)Take a look at the attached screenshot.While i...
View ArticleRe : New Purchase Request/Purchase Order UI
Does anyone use Purchase Requests? If so, how and when.We have only used Purchase Orders to receive approval and track purchases. I did a quick test with PR's and found that products aren't listed for...
View ArticleRe : Schedule report error
Hi Jchillida,Good Day,Could you please provide us the build of ServiceDesk Plus you are using ?
View ArticleClik here to view.
Re : Task search & filters
Any updates on this feature request?We are also disappointed that technicians aren't able to search for Task Id's within the default search window:SD 9217 EnterpriseMS SQL-------------------------Canada
View ArticleRe : SDPlus and Office 365 mail settings
Hi Karol,Good Day,I hope you have the following things checked,1. Telnet the port which you are specifying in the incoming mail server settings from the application server to the mail server.2. Log...
View ArticleRe : New Purchase Request/Purchase Order UI
I have not used it either.Here is the workflow: https://www.manageengine.com/products/service-desk/help/adminguide/purchase/service-desk-purchase.htmlAntoine
View ArticleRe : On Hold requests and SLAs
Hi Stefan,Good Day,Let me explain you the SLA calculation with respect to the OnHold feature in ServiceDesk Plus.A technician in general puts a ticket onhold if he is awaiting for a response from the...
View ArticleRe : Custom Fields In Solutions
This would be nice.In my organisation, we would like to distinguish 3 types of solutions:· Procedures/Processes: are attached to a Policy, everybody must agree and follow them· How to’s:...
View ArticleQuery of All Forward Request
Dears ,I need a Query Report Showing all Requests have been Forwarded to Certain Users, is it Possible ?I am using SDP 9.1 build 9120.MSsqlThank you
View Article