Re : Resolved and Closed by Report

Hi,

You could use the query below to generate the report.

select wo.WORKORDERID as [REQUEST ID]
        ,dateadd(s,datediff(s,GETUTCDATE() ,getdate()) + (wo.CREATEDTIME/1000),'1970-01-01 00:00:00') as [DATETIME_CREATED]
        ,dateadd(s,datediff(s,GETUTCDATE() ,getdate()) + (wo.RESOLVEDTIME/1000),'1970-01-01 00:00:00') as [DATETIME_RESOLVED]
        ,qd.QUEUENAME as [GROUP], ti.FIRST_NAME as [TECHNICIAN]
        ,dateadd(s,datediff(s,GETUTCDATE() ,getdate()) + (wo.AUTOCLOSETIME/1000),'1970-01-01 00:00:00') as [DATETIME_CLOSED]
        ,cd.CATEGORYNAME as [CATEGORY], scd.NAME as [SUBCATEGORY], icd.NAME as [ITEM]
 FROM    WORKORDER wo
        LEFT JOIN    WorkOrderStates wos ON wo.WORKORDERID=wos.WORKORDERID
        LEFT JOIN    SubCategoryDefinition scd ON wos.SUBCATEGORYID=scd.SUBCATEGORYID
        LEFT JOIN    ItemDefinition icd ON wos.ITEMID=icd.ITEMID
        LEFT JOIN    CategoryDefinition cd ON wos.CATEGORYID=cd.CATEGORYID
        LEFT JOIN    SDUser td ON wos.OWNERID=td.USERID
        LEFT JOIN    AaaUser ti ON td.USERID=ti.USER_ID
       LEFT JOIN WorkOrder_Queue woq ON wo.WORKORDERID=woq.WORKORDERID  
       LEFT JOIN    QueueDefinition qd ON woq.QUEUEID=qd.QUEUEID

Regards,
Stephen