Re : Alerting group of task assignment
Hi Mike, In the latest version of SDP 8208 task assignment will be notified to the group when the owner is not assigned.The title provided for the same under notification point only the owner. We...
View ArticleRe : No "MySQL" option during the ServiceDesk installation.
MySQL was removed from the default installation. You can still use MySQL using the changedb option.
View ArticleRe : Which to upgrade first - MYSQL to MSSQL(2008) or Version 8.123 to 8.207
Well, the upgrade from 8.123 to 8.207 went without incident, but then the fun started. Upgrading the database seemed to work OK, but the service wouldnt restat afterwards. After a lengthy call with...
View ArticleRe : Switch IP address and IOS information does not save after manual or CSV...
Priya, we have just upgraded to version 8.207, and upgraded to MSSQL (not without incident - refer to support call 6879878). We tested teh issue with the support staff member on the webex session and...
View ArticleQuery report help
All, I have the following Query report that works ok, however I would like to amend this so that if the relationship type '31' is missing, the query will report a NULL/default value? Can anyone...
View ArticleRe : Postgres not initializing on Ubuntu 12.04
Please send us an e-mail to support@assetexplorer.com for further assistance.MaljeevSDP Support - FAQServiceDesk Plus - Help Desk Software of your Choice
View ArticleRe : Unassigned requests not as good highlighted as done in previous version
Hi Shanmugam, I made the changes, but the color of the text remains the same. Not changed. Regards, Mauricio
View ArticleRe : Remote Desktop connection problem
Hi, Both VNC and TV are licenced. Wondering what is happaning when I press option to do remote conection in SD (Web browser) for an asset. That would allow me to understand what can be wrong with our...
View ArticleActive Directory User Import
Is there any way to exclude user accounts that have been disabled in Active Directory from being imported into ServiceDesk?
View Articlepass-through for 2 AD
Hi, is it possible to configure pass-through for 2 different active directory (no master child domain relation) from the same SD server? we have in our company 2 different domain with 2 different AD, i...
View ArticlePersian Calendar
hi...I want to customize calender to Persian Calendar.How can i do?please help me
View ArticleRe : "others" on graph
This is a known issue and you may further track the same with an Issue ID: SD -23417.MaljeevSDP Support - FAQServiceDesk Plus - Help Desk Software of your Choice
View ArticleRe : java.lang.OutOfMemory: Java Heap Space error when running backups
Hi,Please send me the following files and let me know the RAM configured in Server.wrapper.conf from SDP-home/server/default/confbackupdata.bat and updatemanager.bat from SDP-home/binHope your...
View ArticleRe : No "MySQL" option during the ServiceDesk installation.
Hello Priya,thank you for your reply.I attach a screenshot from run.bat.Greetings!
View ArticleRe : Unassigned requests not as good highlighted as done in previous version
Hi Priya, I atthach files. Please rename to .css Thanks, Mauricio
View ArticleRe : DueBy Date - Can I this in Business Rules?
Execute the Rule 48 Hours since last updateCriteria MatchPriority is [Low, Medium, Normal]Perform These ActionsEmail the Support RepCopy myself and ticket management staffI would be interested in being...
View ArticleRe : Resolved and Closed by Report
Hi,You could use the query below to generate the report.select wo.WORKORDERID as [REQUEST ID] ,dateadd(s,datediff(s,GETUTCDATE() ,getdate()) + (wo.CREATEDTIME/1000),'1970-01-01 00:00:00') as...
View ArticleRe : LDAP - Multiple search bases for one server
Hi, I apologize for the misunderstanding from our end. There is a character limitation for the search criteria, as described by Jody in the initial post. I have requested my development team...
View ArticleRe : pass-through for 2 AD
Currently in ServiceDesk we can configure Pass Through Authentication for the domains which have master child relation or parent child relationship. We do not have option to configure the same for two...
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